Plan Manager-TPA

Voya Financial • Phoenix, AZ

3d • Remote

About The Position

The Plan Manager manages all aspects of TPA sponsored plans, maintains and enhances relationships with existing clients, and contributes to increased profitability. This position allows remote work from home but will require travel to our Voya office as business requires. Candidates must be located within a 50-mile radius from their assigned office.

Requirements

• 3+ years of experience in financial services, operations, or a related field
• Strong organizational and multitasking skills with the ability to manage high-volume workloads
• Excellent written communication and comprehension skills
• Demonstrated ability to work independently and make decisions with minimal direction
• Experience handling client communications in a professional, service-oriented environment
• Basic proficiency in Excel and ability to navigate multiple systems

Nice To Haves

• Bachelor’s degree in Business Administration or a related field, or equivalent work experience
• Experience in a high-volume, email-driven or operations-focused role
• Background in retirement services, TPAs, or plan administration
• Experience requiring independent prioritization and workflow management

Responsibilities

• Services as primary customer contact for specific sponsored plans.
• Resolves service and communication issues through direct contact with sponsors, other customers and internal functional units (money in, money out, technical services).
• Participates in relationship management with plan sponsors and customers.
• Collaborates with sales, record keeping and operations staff to ensure plan alignment.
• Contributes to product development and process improvement efforts.
• Directly resolves complex service and communications issues with customers.
• Identifies and assists with plan retention opportunities, sponsors, distribution and TPAs.
• Other duties as assigned.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree