Senior Training Manager, Field Service, and Operational Planning & Integration Lead

CACI•Sterling, VA

42d•Onsite

About The Position

The Senior Training Manager is responsible for the development, execution, and continuous improvement of training programs supporting government, military, and commercial customers. In addition, this position serves as a senior Field Service Representative (FSR) and operational planning & integration lead, providing direct customer support, mission planning expertise, operational assessments, and fielded system sustainment. The ideal candidate combines operational military experience, training management expertise, customer engagement skills, and program execution capabilities to ensure successful deployment, operation, and sustainment of complex technical systems.

Requirements

Bachelor's degree in Military Science, Education, Engineering, Operations Management, Business Administration, or related field.
15+ years of Military, Government or defense industry experience
5+ years managing training programs and instructional development
Experience serving as a Field Services Representative or operation support lead
Supported Military exercises, operational testing or Field activities
Experience developing training material and conducting classroom and field instructions

Nice To Haves

Master's degree preferred.

Responsibilities

Develop and execute comprehensive training strategies for operators, maintainers, and system administrators.
Design and manage instructor-led, field-based, simulation, and online training programs.
Develop training plans, curricula, lesson plans, training support packages (TSPs), and student evaluation criteria.
Ensure training products align with customer requirements, operational concepts, and system capabilities.
Manage training schedules, resources, facilities, and instructor assignments.
Measure training effectiveness through assessments, surveys, and performance metrics.
Support new equipment training (NET) and train-the-trainer programs.
Serve as senior customer-facing representative supporting deployed systems.
Provide on-site technical assistance, troubleshooting, and operational support.
Coordinate system installation, integration, testing, and acceptance activities.
Support field exercises, demonstrations, operational assessments, and customer evaluations.
Maintain direct communication with customer operational units and leadership.
Document field issues and coordinate corrective actions with engineering and product teams.
Develop and execute sustainment and support plans.
Lead operational planning activities supporting customer missions and exercises.
Develop concepts of operation (CONOPS), tactics, techniques, and procedures (TTPs), and employment concepts.
Participate in mission planning and operational rehearsals.
Conduct mission analysis and capability assessments.
Support exercise planning, execution, and after-action reviews.
Coordinate with government stakeholders, operational units, and program leadership.
Develop operational readiness assessments and recommendations.
Serve as trusted advisor to military and government customers.
Support customer working groups, planning conferences, and program reviews
Provide operational feedback to product management, engineering, and program teams.
Support business development activities, demonstrations, and customer site visits.
Brief senior military and government officials on system capabilities and operational employment.
Support integrated product teams (IPTs) and program reviews.
Contribute to schedules, risk management, issue resolution, and milestone planning.
Support test and evaluation activities, including DT, OT, and user assessments.
Assist with development of training-related contract deliverables.