Senior Trainer

TTEC•Tempe, AZ

3d•Onsite

About The Position

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Trainer working onsite in Tempe, AZ, you’ll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! Do you have a passion for helping others learn, grow, and feel confident in their work? Ready to help people reach for amazing? You’ll support and engage new hires and employees in a training environment, making sure each employee is set up for success by organizing classes, delivering high-quality training, and creating a positive learning experience from the start.

Requirements

1 year minimum experience in training or adult learning programs
1+ year of experience leading teams to reach targets
Excellence in achieving goals within a remote environment work-setting
Nurture an inclusive learning environment with your coaching and facilitation skills to lead classes
Customer and employee-focused mindset with call center understanding
Working knowledge of database applications such as MS Office, Oracle, Kronos, or Tandberg

Responsibilities

Serve as a first brand ambassador for new hires by creating a welcoming, engaging training experience that reflects TTEC’s values and helps employees feel confident from day one.
Meet training completion goals, deliver excellent employee experiences, and manage training logistics that help each class start strong and stay on track.
Learn important goals, timeframes, and requirements associated with each training goal and class.
Use training success metrics to understand what’s working, identify opportunities, and continuously improve the learning experience for employees.
Become a go-to resource for training tools and keep training data accurate, timely, and ready to support business decisions.
Coordinate, analyze and consolidate all necessary data to deliver training following client requirements and company standards.