Senior Professional Trainer

Gainwell Technologies LLC•West Sacramento, CA

6d•$69,100 - $98,700•Hybrid

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Gainwell Technologies is seeking a Call Center Trainer to support California's Medi-Cal program by delivering engaging training that prepares Customer Service Representatives to provide exceptional service to members. In this role, you'll facilitate new hire and ongoing training, develop learning materials, and partner with operations leaders to ensure employees have the knowledge and skills needed to succeed.

Requirements

At least 2 years of experience delivering training in a call center, customer contact center, or customer service environment.
Experience facilitating classroom, virtual, or instructor-led training for adult learners.
Strong presentation, communication, and organizational skills.
Proficiency with Microsoft Office, including PowerPoint, Word, and Excel.
Must reside in the state of California.
Reliable high-speed internet connection is required.

Nice To Haves

Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance experience is preferred.

Responsibilities

Deliver instructor-led, virtual, and blended training programs for new hire and existing call center staff.
Develop and maintain training materials, participant guides, job aids, and presentations.
Evaluate trainee performance and training effectiveness through assessments, observations, and coaching.
Partner with operations leaders and subject matter experts to ensure training content reflects current policies and procedures.
Support curriculum updates, process improvements, and business initiatives that enhance employee performance.