Senior Teller - St. Petersburg/4th Street

Seacoast Bank Careers•St Petersburg, FL

2d•Onsite

About The Position

This role is responsible for relationship building with customers, understanding their financial goals, and matching them with Seacoast Bank products and services. The Senior Teller will also handle operational functions such as processing transactions, ensuring compliance with banking regulations, and assisting with branch operations. The position requires excellent communication and interpersonal skills, PC proficiency, and the ability to work independently and as part of a team. Associates are expected to adhere to the highest legal and ethical standards and complete all required training.

Requirements

High School diploma or equivalent required.
Minimum of 12 months cash handling experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.

Responsibilities

Exhibit consistent relationship building including preparing for customer interactions, building rapport, and utilizing questioning techniques to understand customer financial goals.
Effectively match customer needs to Seacoast Bank products and services, explaining them confidently and proficiently.
Create and enhance relationships based on customer needs and ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively, responding promptly to customer needs and requests.
Seek out appropriate people for complex financial matters and balance business needs with customer requests while managing potential risk.
Embrace new technology and stay updated on industry changes to foster idea generation and innovation.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork, collaborating with associates within the branch and across the organization.
Display proficient knowledge of consumer deposit and lending products and processes.
Exhibit proficiency in outbound calling and identifying referral opportunities with internal business partners.
Participate in presentations regarding banking products/services through networking events.
Display proficiency in customer-facing technology and enroll customers in self-service products/processes.
Develop an introductory knowledge of small business deposit products and processes, including account maintenance.
Process checks, cash, and the sale of negotiable instrument transactions adhering to bank policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assist in remediating audit/scorecard/QC deficiencies.
Proactively resolve customer concerns in a timely, professional, and positive manner, escalating issues as needed.
Balance cash drawer daily and monitor own work for accuracy.
Follow instructions and respond to management direction to resolve customer objections and solve problems.
Adhere to Seacoast Bank’s Code of Conduct and follow all safety and security procedures.
Oversee day-to-day operations of the branch, including vault and ATM responsibilities.
Maintain and update documents for all audit and compliance requirements.