Senior Teller

Langley Federal Credit Union•Poquoson, VA

9d•Onsite

About The Position

Langley Federal Credit Union is seeking a Full-Time Senior Teller for their Poquoson Branch. This role is responsible for maintaining cash operations within the branch, serving as a mentor and role model for other tellers, and providing excellent in-person service to members. The Senior Teller will accurately process member transactions, educate members on Langley products and services to help them manage their finances, and contribute to a positive team environment. Langley Federal Credit Union is a large and growing credit union with a strong commitment to employee development and benefits.

Requirements

An associate degree or two years of face-to-face customer service or sales experience, including cash handling, or an equivalent combination of education and experience required.
Six months of Teller experience required.

Nice To Haves

Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Responsibilities

Coordinates all aspects of monetary operations within the branch, ensuring an adequate supply of funds is available for replenishment, a sufficient stock of bills and coins is present in all equipment, and all assets are safeguarded.
Provides security overrides to other tellers, ensuring adequate control of transactions.
Assists other staff with escalated member situations.
Opens and closes the branch as needed when no supervisor is present.
Serves as a mentor and role model for all tellers, providing adequate on-site training.
Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account openings, and all other requests through our core system.
Processes cash transactions accurately and in compliance with all regulatory requirements.
Assists members with all service requests, documenting the interaction and following up utilizing the Customer Relationship Management (CRM) tool and Document Management System.
Educates members on Langley products and services, making referrals to internal business partners.
Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
Serves as a front-line deterrent against fraud and theft, protecting members and the Credit Union.
Assists with all other branch operational duties as assigned.
Complies with all Credit Union policies and regulatory requirements.
Works at other branch locations as needed.

Benefits

Affordable medical, dental, and vision plans
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.