Senior Teller - Downtown Ocala

Seacoast Bank Careers•Ocala, FL

20h•Onsite

About The Position

Be at the center of the customer experience by assisting clients with their day-to-day financial needs. In this role, you'll process a variety of transactions, including deposits, withdrawals, and check cashing, while providing friendly, knowledgeable service. Your commitment to accuracy and customer care helps ensure every customer leaves feeling valued and supported.

Requirements

Minimum of 12 months cash handling experience required
Demonstrate excellent communication (written and verbal) and interpersonal skills
Able to work independently and exercise a high degree of initiative
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software

Nice To Haves

High School diploma or equivalent required
Minimum of 12 months previous experience in retail sales and/or financial services experience preferred
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours

Responsibilities

Prepare for various customer interactions
Build rapport
Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
Match customer needs to Seacoast Bank products and services
Confidently and proficiently explain Seacoast Bank products and services to customers
Create and enhance relationships based on customer needs
Ask for referrals from new and existing customers
Exhibit good listening skills and speak clearly and persuasively in positive or negative situations
Respond promptly to customer needs and requests for service
Quickly seek out appropriate people in more complex financial matters
Balance business needs with customer requests while managing potential risk to bank
Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation
Participate in community, charitable or civic events
Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization
Display Proficient knowledge of consumer deposit and lending products and processes
Exhibit proficiency in outbound calling process
Demonstrate proficiency in identifying referral opportunities with internal business partners
Participate in presentations regarding banking products/services through networking events
Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes
Develop an introductory knowledge of small business deposit products and processes including account maintenance
Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures
Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets
Assists in remediating audit / scorecard / QC deficiencies
Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed
Balance cash drawer daily and monitors own work for accuracy
Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship
Adhere to Seacoast Bank’s Code of Conduct
Follow all safety and security procedures
Oversee day to day operations of the branch (including vault and ATM responsibilities)
Maintain and update documents for all audit and compliance requirements