Senior Teller (Main Bank)

PrimeLending•Lubbock, TX

2d•Onsite

About The Position

PlainsCapital Bank is seeking a Senior Teller to process a variety of financial transactions including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments and preparing change orders. Additionally, the Senior Teller will assist tellers and other front-line staff with more complex transactions and will provide overrides/approvals on escalated transactions.

Requirements

High School diploma, general education degree (GED), or equivalent required.
At least one year teller experience required.
Excellent verbal, written and interpersonal communication skills.
Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division with basic calculator skills.
Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
Excellent time management, organizational, and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
Must be self-motivated with strong attention to detail and high level of accountability.

Responsibilities

Provides excellent customer service which includes prompt acknowledgment of the customer, maintaining a friendly and courteous disposition and a professional image, and accurately processing customer transactions.
Processes a variety of transactions, including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments and preparing change orders.
Informs customers of bank products and services, features and benefits.
Identifies customers’ needs and recommends products and services and/or refers customers to appropriate staff.
Maintains and balances daily cash drawer, other receipts daily, ATM (Automatic Teller Machine) when required, and assists in vault, TCD, and/or TCR balancing.
Verifies customers' signatures, account ownership, and identification.
Utilizes banking system to obtain account numbers and balances to research customers’ transaction questions and to process address changes.
Processes mail, night-drop, and ATM deposits.
Scans and uploads documents to be forwarded or uploaded to the appropriate file or department.
Runs loose coins for customers and non-customers.
Secures and seals bagged loose coins from the coin machine to the vault.
Performs branch opening and closing duties as scheduled and in line with security and dual control requirements.
Assists tellers with escalated and complex transactions.
Reviews other teller transactions and provides overrides, as appropriate and within assigned limits.
Helps conduct research on outages and relays information to branch management and research department.
Performs vault duties including ordering and verifying coin and currency received from bank, preparing outgoing coin, disbursing change orders to tellers.
Verifies cash received or distributed by vault and balances the vault as scheduled.
May assist branch management and/or lead teller with teller reports, including audit and shipment logs.
Other duties as required.