Senior Teller - Colony Plaza/The Villages

Seacoast Bank•The Villages, FL

14d•Onsite

About The Position

This role is responsible for building customer relationships, understanding their financial goals, and matching them with Seacoast Bank products and services. The Senior Teller will also handle daily operational functions, ensuring adherence to bank policies, procedures, and regulatory requirements. This position requires excellent communication, customer service, and operational skills, with a focus on maintaining a positive and innovative environment.

Requirements

High School diploma or equivalent required.
Minimum of 12 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

Responsibilities

Prepare for and build rapport during customer interactions.
Utilize open and closed-ended questions to understand customer financial goals.
Match customer needs to Seacoast Bank products and services and explain them confidently.
Create and enhance relationships based on customer needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests.
Seek out appropriate people for complex financial matters.
Balance business needs with customer requests while managing potential risk.
Embrace new technology and industry changes to foster idea generation and innovation.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork.
Display proficient knowledge of consumer deposit and lending products and processes.
Exhibit proficiency in outbound calling.
Demonstrate proficiency in identifying referral opportunities with internal business partners.
Participate in presentations regarding banking products/services.
Display proficiency in customer-facing technology and enroll customers in self-service products/processes.
Develop introductory knowledge of small business deposit products and processes.
Process checks, cash, and negotiable instrument transactions according to bank policies.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, and Business Continuity.
Assist in remediating audit/scorecard/QC deficiencies.
Resolve customer concerns in a timely, professional, and positive manner, escalating issues as needed.
Balance cash drawer daily and monitor work for accuracy.
Follow management direction to resolve customer objections and solve problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
Oversee day-to-day operations of the branch, including vault and ATM responsibilities.
Maintain and update documents for all audit and compliance requirements.