Senior Teller - Colony Plaza/The Villages

Seacoast Bank Careers•The Villages, FL

13d•Onsite

About The Position

This role focuses on relationship building with customers, understanding their financial goals, and matching them with Seacoast Bank products and services. It also involves operational functions such as processing transactions, ensuring compliance with banking regulations, and managing daily branch operations. The position requires excellent communication, interpersonal skills, and PC proficiency.

Requirements

High School diploma or equivalent required.
Minimum of 12 months cash handling experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
Adherence to the highest legal and ethical standards applicable to the industry.
Familiarity and compliance with all regulatory, legal, ethical, and Bank risk mitigation requirements.
On-time, successful completion of annual required training post-hire and effective execution of role responsibilities.

Nice To Haves

Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.

Responsibilities

Exhibit consistent relationship building including preparing for customer interactions, building rapport, and effectively using questions to understand customer needs.
Confidently and proficiently explain Seacoast Bank products and services to customers.
Create and enhance relationships based on customer needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests.
Seek out appropriate people for complex financial matters.
Balance business needs with customer requests while managing potential risk.
Embrace new technology and stay up-to-date on industry changes.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork.
Display proficient knowledge of consumer deposit and lending products and processes.
Exhibit proficiency in outbound calling process.
Demonstrate proficiency in identifying referral opportunities with internal business partners.
Participate in presentations regarding banking products/services through networking events.
Display proficiency in customer-facing technology and enroll customers in self-service products/processes.
Develop an introductory knowledge of small business deposit products and processes.
Process checks, cash, and the sale of negotiable instrument transactions.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, and Business Continuity.
Assist in remediating audit/scorecard/QC deficiencies.
Proactively help resolve customer concerns in a timely, professional, and positive manner.
Balance cash drawer daily and monitor own work for accuracy.
Follow instructions and respond to management direction to resolve customer objections and problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
Oversee day-to-day operations of the branch, including vault and ATM responsibilities.
Maintain and update documents for all audit and compliance requirements.