Senior Teller

Community First Bank•Lafayette, LA

32d•Onsite

About The Position

The Senior Teller is responsible for the supervision of the teller area. The Senior Teller performs all teller functions as well as solving problems and helping with complex work-related matters. The Senior Teller guides and advises tellers in the efficient handling of customer needs.

Requirements

High school diploma or GED equivalent required.
Minimum of three years of experience in the teller and/or customer service area of a financial institution
Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
Mathematical skills.
Strong communication & organizational skills.
Detail oriented, high degree of accuracy.
Competence with computers, telephone, 10-key calculator and other office machinery.
Ability to work in a fast-paced environment & under pressure as needed.
The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions.
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT

Nice To Haves

Prior supervisory experience preferred

Responsibilities

Supervise the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems, explaining policies and procedures to staff, and providing assistance to the teller staff when needed.
Approve transactions that are an exception to the bank’s policy or transactions that require a supervisor override.
Serve as vault teller, which includes ordering the cash from the Federal Reserve, verifying cash received, filling teller cash orders, maintaining full vault security and balancing vault cash daily.
Research teller losses and assist in documenting unacceptable out of balance conditions
Assist Branch Manager/Branch Operations Manager in the annual appraisal of job performance of teller staff.
Participate in teller disciplinary actions as needed.
Oversee work schedules of reporting tellers
Monitor the inventory of supplies in the teller area including money orders and official checks
Perform routine transactions
Oversee operational maintenance and procedural balancing of the ATM
Acts as a back up to the new accounts desk