Senior Teller - Mt. Dora

Seacoast Bank Careers•Mount Dora, FL

1d•Onsite

About The Position

This role is responsible for relationship building with customers, understanding their financial goals, and matching them with Seacoast Bank products and services. It also involves operational functions such as processing transactions, ensuring compliance with banking regulations, and balancing cash drawers. The Senior Teller will also oversee day-to-day branch operations, including vault and ATM responsibilities, and maintain audit and compliance documentation.

Requirements

High School diploma or equivalent required.
Minimum of 12 months cash handling experience required.
Flexible schedule required with ability to work during hours of operations, including weekends.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.
Occasional non-bank operational hours.

Responsibilities

Prepare for various customer interactions, build rapport, and effectively utilize questioning techniques to understand customer needs.
Explain Seacoast Bank products and services confidently and proficiently.
Create and enhance customer relationships based on their needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and communicate clearly and persuasively.
Respond promptly to customer needs and requests.
Seek out appropriate people for complex financial matters.
Balance business needs with customer requests while managing potential risk.
Embrace new technology and stay updated on industry changes.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork, collaborating with associates within the branch and across the organization.
Display proficient knowledge of consumer deposit and lending products and processes.
Exhibit proficiency in outbound calling.
Demonstrate proficiency in identifying referral opportunities with internal business partners.
Participate in presentations regarding banking products/services through networking events.
Display proficiency in customer-facing technology and assist customers with self-service products/processes.
Develop an introductory knowledge of small business deposit products and processes.
Process checks, cash, and negotiable instrument transactions according to bank policies.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, and Business Continuity.
Assist in remediating audit, scorecard, and QC deficiencies.
Proactively resolve customer concerns in a timely, professional, and positive manner.
Balance cash drawer daily and monitor work for accuracy.
Follow instructions and respond to management direction to resolve customer objections and problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
Oversee day-to-day operations of the branch, including vault and ATM responsibilities.
Maintain and update documents for all audit and compliance requirements.