Senior Teller - Mt. Dora

Seacoast Bank•Mount Dora, FL

13h•Onsite

About The Position

This role is responsible for building relationships with customers, understanding their financial goals, and matching them with Seacoast Bank products and services. The Senior Teller will also handle operational functions such as processing transactions, ensuring compliance with banking regulations, and balancing their cash drawer. They will contribute to a positive and innovative branch environment, participate in community events, and collaborate with colleagues. The position requires a strong understanding of consumer deposit and lending products, outbound calling, and customer-facing technology. Additionally, the Senior Teller will develop introductory knowledge of small business deposit products and processes.

Requirements

High School diploma or equivalent required.
Minimum of 12 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

Responsibilities

Prepare for various customer interactions and build rapport.
Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers.
Match customer needs to Seacoast Bank products and services.
Confidently and proficiently explain Seacoast Bank products and services to customers.
Create and enhance relationships based on customer needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
Respond promptly to customer needs and requests for service.
Quickly seek out appropriate people in more complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
Display proficient knowledge of consumer deposit and lending products and processes.
Exhibit proficiency in outbound calling process.
Demonstrate proficiency in identifying referral opportunities with internal business partners.
Participate in presentations regarding banking products/services through networking events.
Display proficiency in customer-facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Develop an introductory knowledge of small business deposit products and processes including account maintenance.
Process checks, cash, and the sale of negotiable instrument transactions adhering to the bank's current policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assist in remediating audit/scorecard/QC deficiencies.
Proactively help to resolve customer concerns in a timely, professional, and positive manner, escalating issues as needed.
Balance cash drawer daily and monitor own work for accuracy.
Follow instructions and respond to management direction to help resolve difficult customer objections, and solve problems in a timely and positive manner.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
Oversee day-to-day operations of the branch (including vault and ATM responsibilities).
Maintain and update documents for all audit and compliance requirements.