Senior Telecommunications Technician

Seneca Holdings•Chantilly, VA

1d•Onsite

About The Position

Seneca Federal Solutions, part of the Seneca Nation Group (SNG) portfolio, is seeking a Senior Telecommunications Technician to support a government client. This role requires significant travel (up to 90%) and the ability to work on-site as contract needs dictate. Candidates can be based anywhere but must be eligible for a government clearance and undergo regular NCIC and SF-86 background investigations. The company offers a competitive total rewards package including pay, benefits, flexible work-life balance, professional development, and recognition programs. Benefits include medical, dental, vision, life, disability, voluntary programs, HSAs, FSAs, and a 401K plan. Full-time employees working at least 30 hours a week are eligible for benefits and paid leave. Seneca Federal Solutions prides itself on a collaborative work environment that supports the Seneca Nation.

Requirements

High School Diploma/GED or equivalent experience
Minimum 5-8 years of experience in CCTV or electronic security system maintenance
Strong troubleshooting and diagnostic skills in video surveillance systems
Experience with CCTV systems, including IP cameras, NVRs/DVRs, and networking fundamentals
Familiarity with system software, remote monitoring tools, and firmware updates
Ability to read and interpret technical drawings and wiring diagrams
Strong customer service and communication skills
Ability to work independently and manage service schedules
Must be willing to travel to client sites as needed (travel may be required for service calls, installations, maintenance, and support activities).
Must be clearable for a government clearance.

Nice To Haves

QVMS experience and certifications preferred

Responsibilities

Perform routine maintenance, inspection, and servicing of CCTV and video surveillance systems, ensuring optimal performance and uptime.
Diagnose, troubleshoot, and repair system faults including cameras, DVRs/NVRs, cabling, and network components.
Conduct system health checks, firmware updates, and preventative maintenance in accordance with contract requirements.
Assess legacy or aging CCTV systems and perform upgrades, including hardware replacements, system expansions, and migration to newer IP-based or networked solutions.
Recommend and implement system improvements to enhance performance, security, and scalability, including transitioning outdated analog systems to modern digital platforms.
Respond to service calls and resolve technical issues within defined SLAs.
Participate in a 24/7 on-call rotation to support emergency service requests and ensure continuous system availability in accordance with contract requirements.
Provide remote and/or phone-based technical support as part of a 24/7 support line, including initial troubleshooting, incident logging, and escalation as needed.
Test and verify system functionality after maintenance or repairs to ensure proper operation.
Maintain accurate service records, reports, and documentation for all maintenance activities.
Provide technical support and basic user guidance to customers; escalate complex issues as needed.
Interpret system drawings, schematics, and manuals to support maintenance and repair activities.
Coordinate with project managers, operations teams, and clients to schedule maintenance and minimize downtime.
Identify recurring issues and recommend improvements to enhance system reliability and customer satisfaction.
Ensure compliance with safety standards, company policies, and contractual obligations.
Perform other duties as assigned.