Senior Telecomm Engineer - Remote

UnitedHealth Group•La Crosse, WI

1d•$91,700 - $163,700•Remote

About The Position

Our Optum Serve IT team develops cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. To support this mission, OSIT has initiated a multi year modernization program aimed at updating and enhancing enterprise technology systems in accordance with modern design standards. Positions in this function are involved in various aspects of design, engineering and operations of the voice data networks and related equipment. Provide project planning, implementation and support of new network or voice systems and direct technical analysis of hardware, software or networks. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

Undergraduate degree or equivalent experience
8+ years of experience in contact center technologies and telephony systems
4+ years of experience in Product Support, Routing, Desktop/CTI, WFM/WFO, and SBC/Telephony
2+ years of experience with Amazon Connect and integrating telephony solutions
1+ year of experience in AI and GenAI technologies applied within contact center environments
Experience with CI/CD, IaC (CloudFormation, CDK, or Terraform)
Proven solid programming skills in Python, Node.js, or Java
United States citizenship is required for this position
Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science or related field
Certifications such as AWS Certified Solutions Architect - Professional
3+ years of experience with vendors such Amazon and Microsoft
2+ years of experience with industry standards and best practices in contact center technologies
2+ years of experience with agile methodologies and DevOps practice

Responsibilities

Design, develop, and maintain Amazon Connect and supporting AWS services
Partner with product, engineering, security, and operations leaders to align platform capabilities
Develop and maintain application, technology, and data architecture
Create and maintain documentation and diagrams using tools such as Draw.io, PowerPoint, Word, Excel, Confluence, and Miro.
Work across major cloud platforms (AWS and Azure) and leverage cloud native technologies including Java, Azure services, Docker, Microservices/Spring Boot, and relational/NoSQL databases (MySQL, Elasticsearch, PostGreSQL)
Design and integrate REST APIs and manage API gateways
Enable real time data streaming and integrations using Kafka
Build and maintain observability solutions using Grafana
Drive innovation through the design and implementation of GenAI and AI/ML capabilities