Senior Telecom Engineer IS

Providence • Redmond, WA

1d • Remote

About The Position

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. The Senior Telecom Engineer IS specializing in Voice and Unified Communications (UC) will play a critical role in the design, operation, and enhancement of large-scale communication services tailored for IS, non-IS, and clinical caregivers. This role demands deep technical expertise in deploying and managing advanced voice/UC systems, alongside integrating legacy systems to ensure seamless and optimized performance. As a subject matter expert, the engineer will provide top-tier support in complex environments, driving innovation and efficiency in voice-related technologies. Some travel may be required to support various initiatives and implementations effectively. Providence supports 100% remote work for residents located in the following areas: Alaska Washington Oregon Montana California Texas: Lubbock (within 65 miles) Texas: Levelland (within 65 miles) Texas: Plainview (within 65 miles) Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience.
• 5 years related experience.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience in problem solving using systematic procedures.

Nice To Haves

• Experience in a Healthcare environment.
• 6 or more years of related experience
• 5 or more years of hands-on experience with Avaya Enterprise Unified Communications (UC) technologies in a multi-data center environment
• Hands-on experience with Cisco CUCM, Unity, WebEx Calling and Voice gateways in a multi-data center environment
• Expertise in Avaya hardware and technologies such as Communication Manager, Aura Messaging, System Manager, Session Manager and Media Gateways.
• Deep knowledge of VoIP networking services, including SIP and carrier-based solutions
• Experience with monitoring and telemetry tools, such as SNMP, Syslog, and Wireshark
• Experience with large scale migrations from legacy PBX and voice services to Cisco Cloud UCM and SIP
• Experience support faxing over SIP/H.323
• Familiarity with CDR systems and SIP log aggregator data collection
• Proficiency in voice testing, load tools, and call-quality measurement tools
• Strong analytical ability, judgment, and problem-solving skills, with a comprehensive understanding of business functions and IT industry issues
• Highly developed communication, negotiation, presentation, and consensus-building skills
• In-depth knowledge of IT concepts, strategies, methodologies, practices, and procedures

Responsibilities

• Play a critical role in the design, operation, and enhancement of large-scale communication services tailored for IS, non-IS, and clinical caregivers.
• Deploying and managing advanced voice/UC systems.
• Integrating legacy systems to ensure seamless and optimized performance.
• Provide top-tier support in complex environments.
• Driving innovation and efficiency in voice-related technologies.
• Influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Leveraging data and metrics to drive behavior, process, and priority decisions.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Investigating problems utilizing root cause analysis.

Benefits

• Best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree