Senior Technology Vendor Program Manager - Virtual

Alight•Virtual, IL

5d•$132,000 - $146,000•Remote

About The Position

We’re looking for a Senior Technology Vendor Program Manager to help drive governance, clarity, and execution across our technology supplier and software portfolio. In this role, you’ll partner across teams to ensure our technology investments are intentional, well-managed, and delivering real value, the main focus is on governance, performance, and execution. This is a high-visibility individual contributor role where you’ll translate portfolio strategy into measurable outcomes—bringing structure, transparency, and accountability to how we manage vendors and platforms.

Requirements

7+ years of experience in technology program management, vendor management, or portfolio governance
Experience working with technology vendors (SaaS, cloud, infrastructure, or platforms)
Strong understanding of vendor performance metrics (SLAs, KPIs)
Comfort building and improving processes in evolving environments
US Citizenship required for this role as it supports services provided to the federal government or federal government contractor.

Responsibilities

Maintain a clear view of vendor and application strategy, ownership, and lifecycle
Support planning across key stages: sustain, enhance, modernize, and retire
Facilitate regular portfolio reviews to track progress, surface risks, and drive decisions
Build and maintain vendor scorecards (SLAs, performance, usage, satisfaction)
Track issues, manage escalations, and ensure follow-through to resolution
Help ensure vendors deliver on commitments and business expectations
Lead regular license and usage reviews (e.g., purchased vs. used vs. needed)
Partner with teams to reclaim unused licenses and reduce waste
Provide clear insights to support planning and renewal readiness
Partner with Security, Risk, and Legal teams to track vendor risk and compliance requirements
Maintain visibility into risk status and help ensure timely remediation
Prepare structured insights ahead of renewals (usage, performance, risks, needs)
Enable informed decision-making; Strategic Sourcing leads negotiations
Analyze usage trends, cost drivers, and portfolio performance
Identify inefficiencies and support cost optimization efforts
Contribute to planning and forecasting discussions with data-driven insights