Senior Technology Trainer

Latham & Watkins LLP • Washington, DC

2d • $100,000 - $125,000 • Onsite

About The Position

The Senior Technology Trainer is an integral part of Latham’s Technology & Information Services team. This role will be responsible for providing a variety of professional, high-level technology training services to the lawyers and staff of the firm through in-person and remote training delivery, while providing assistance to end users for firm-approved applications in a variety of different methods (e.g., classroom, one-on-one, video, online eLearning systems, and remote virtual learning). This role will be located in our Washington DC office.

Requirements

• Possess the knowledge and understanding of the work practices and workflow of lawyers and other employees as it pertains to training for the adoption of technology
• Display the ability to be flexible in approach and delivery, with the ability to translate business training requirements into successful training implementations with demonstrable and measurable results
• Exhibit well-developed and professional interpersonal skills; with the ability to interact effectively with people at all organizational levels of the firm
• A bachelor’s degree or equivalent; a minimum of five (5) years of related job experience considered in lieu of a degree
• A minimum of five (5) years of experience in software training or equivalent
• A minimum of three (3) years of experience in PC helpdesk/applications support, preferably
• Experience working within the legal, professional services, or financial sector, preferably

Responsibilities

• Working with attorneys and business services team members in the office and across other locations to identify training needs, creating classes designed to promote learning and the most effective use of technology
• Conducting training needs analysis and supporting the development of innovative programs to meet those needs and promote the use of technology to improve individual and team performance
• Building a comprehensive knowledge of the workflow, applications and practices of lawyers and other employees to support the delivery of consultative training
• Evaluating and customizing training in order to meet the specific needs for new hire and onboarding training, technology rollout training, or ongoing education initiatives
• Actively contributing ideas for service improvement including new courses, delivery, and learning methods using a continuous improvement framework
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Generous total compensation package with bonuses awarded in recognition of both individual and firm performance
• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year
• PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Senior