Senior Technology Project Manager

UnitedHealth Group•Irvine, CA

16h•$91,700 - $163,700•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As a Program Operations Lead (Agile Practitioner 2) and Sr Systems Management Analyst (GL28), you will operate at an advanced level of proficiency, leading complex data interface programs, client onboarding efforts, and enterprise-wide initiatives. This role builds on foundational and intermediate levels (GL25–GL27) by combining deep technical expertise, program leadership, and strategic influence. You will lead large-scale initiatives spanning claims extract implementation, vendor integrations, and multi-team program delivery while serving as a subject matter expert, mentor, and operational leader. This includes ownership of delivery outcomes, risk management strategy, client experience, and process innovation. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

5+ years of experience in systems management, data interfaces, or program operations
3+ years of experience leading complex programs and multi-team delivery
2+ years of experience with tools such as ServiceNow, Jira or similar
Proven leadership, communication, and stakeholder management skills

Nice To Haves

Bachelor’s degree in technical or business field
PMP, Agile, Scrum or SAFe certification
Healthcare or PBM experience
Strong knowledge of claims systems, file integrations, and data solutions
Experience with automation, reporting, and analytics tools
Experience in remote/global program environments

Responsibilities

Lead complex client onboarding and implementation of standard and custom claim extracts
Manage connectivity, data interfaces, and integrations across multiple platforms
Serve as primary liaison for clients, internal teams, and third-party vendors
Oversee ServiceNow requests, ensuring SLA compliance and delivery excellence
Execute and lead QA, testing strategy, and validation of data outputs
Drive program execution, coordination of multi-team dependencies, and release schedules
Proactively identify, mitigate, and manage program-level risks and operational bottlenecks
Define, track, and report operational metrics and performance guarantees
Lead process improvement initiatives and introduce automation and efficiencies
Serve as SME and mentor across Data Interfaces and Project Management disciplines
Manage staffing, including temporary resources, during peak demand
Lead cross-functional planning sessions and stakeholder alignment
Drive customer experience improvements and NPS outcomes
Lead execution of complex vendor transition and program plans
Coordinate resources, timelines, and deliverables across multiple teams
Serve as SME in project scope definition, risk identification, and methodology
Manage high-risk and complex projects with full responsibility for outcomes
Generate and analyze delivery and project metrics
Ensure compliance with Agile and governance standards
Implement change management processes to improve delivery outcomes
Influence forecasting, planning, and budgeting processes
Lead Agile teams, scrum teams, and large program workstreams
Provide training and mentorship to project managers and analysts