Senior Technology Operations, Security & Compliance Manager

Helena Agri-Enterprises, LLC • Collierville, TN

11d

About The Position

The Senior Manager, Technology Operations, Security & Compliance is accountable for resilient enterprise technology operations, cybersecurity execution, technology asset control, and audit readiness. This role provides operational ownership for infrastructure, cloud, networks, security operations, assets, and control execution, ensuring critical services are available, recoverable, secure, cost-effective, and governed.

The position leads managers and multidisciplinary teams across its functional domains, translating CIO strategy and enterprise priorities into operating plans, budgets, roadmaps, standards, and measurable outcomes. It makes day-to-day operating and prioritization decisions within the approved strategy, budget, risk posture, and governance model, and serves as the primary escalation point for critical issues in its domains before CIO involvement.

The role partners with business and IT leaders and with internal audit, risk, legal, privacy, finance, procurement, and vendors. It provides concise reporting on service health, incidents, resilience, security risk, assets, audit findings, financial performance, and decisions needed. Regular and reliable attendance is required, and other work-related duties may be assigned.

Requirements

• 10+ years of progressive experience in enterprise infrastructure, migration to cloud, technology operations, cybersecurity, risk, audit, or related leadership roles.
• Bachelor's degree in computer science, information systems, business/accounting administration, or a related field is required.
• Experience leading managers and multidisciplinary teams responsible for always-on enterprise technology services.
• Demonstrated success improving reliability, resilience, security operations, asset governance, and audit readiness.
• Strong understanding of cloud and infrastructure operations, networks, identity dependencies, security operations, disaster recovery, technology assets, audit controls, vendor management, and financial planning.
• Executive-level communication and calm, disciplined leadership during critical incidents and risk decisions.
• Ability to read, write, and speak in English.
• Successful completion of a drug test and background check is required.

Nice To Haves

• Experience in a distributed enterprise with multiple locations, critical business operations, and third-party managed services.
• Experience modernizing infrastructure, implementing automation and observability, strengthening cyber resilience, or building asset and control programs.
• Professional certification in security, cloud, infrastructure, service management, audit/risk, business continuity, or related disciplines.
• Ability to communicate in Spanish is a valuable skill at Helena.

Responsibilities

• Own reliable, scalable, and cost-effective operation of infrastructure, cloud platforms, networks, communications, data centers, and core technology services.
• Establish operating standards, service levels, monitoring, capacity plans, maintenance practices, and lifecycle roadmaps.
• Lead incident, problem, change, availability, capacity, and configuration practices for infrastructure and security services.
• Ensure operational readiness for new platforms and major changes before production deployment.
• Lead execution of cybersecurity operations, including monitoring, detection, response, vulnerability remediation, security engineering, and control operations.
• Coordinate cyber incident response, executive escalation, evidence preservation, recovery, and after-action improvement.
• Partner with the CIO and governance leaders to translate security strategy and risk priorities into funded operating plans.
• Maintain tested disaster recovery, backup, restoration, crisis communication, and business continuity capabilities for technology services.
• Own the enterprise technology asset lifecycle from standards and acquisition through deployment, inventory, support, refresh, reuse, and secure disposal.
• Maintain accurate ownership, location, configuration, warranty, license, and financial records for managed assets.
• Use lifecycle, utilization, risk, and cost data to guide refresh, consolidation, and investment decisions.
• Coordinate procurement, finance, legal, and vendors to improve asset control and total cost of ownership.
• Coordinate technology audit and compliance activities, including evidence collection, control testing, remediation tracking, and leadership reporting.
• Ensure operational controls are clearly owned, documented, repeatable, measurable, and supported by evidence.
• Maintain a consolidated view of technology risks, exceptions, findings, remediation plans, due dates, and escalation needs.
• Partner with internal audit, risk, legal, privacy, and business control owners to sustain audit readiness.
• Develop operating budgets, forecasts, sourcing strategies, and investment recommendations for assigned domains.
• Manage infrastructure, security, telecommunications, and managed-service partners against service, risk, cost, and outcome commitments.
• Provide concise reporting on service health, incidents, resilience, security risk, assets, audit findings, financial performance, and decisions needed.
• Build a high-accountability operating culture focused on prevention, automation, standardization, and continuous improvement.
• Lead assigned managers and teams, setting priorities, service expectations, and accountability.
• Translate CIO strategy and enterprise priorities into operating plans, budgets, roadmaps, standards, and measurable outcomes.
• Make day-to-day operating and prioritization decisions within the approved strategy, budget, risk posture, and governance model.
• Serve as the primary escalation point for critical issues in the role's domains before CIO involvement.
• Partner with business and IT leaders to resolve competing priorities, capacity constraints, dependencies, and enterprise risks.
• Provide excellent customer service to internal and external customers.
• Carry out leadership responsibilities including interviewing, hiring, training and coaching employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems in accordance with company policies, procedures, and applicable laws.
• Perform other work-related duties as assigned by the leader; maintain regular and reliable attendance; and follow company policies and procedures.

Benefits

• Health, dental, and vision insurance starting the same day employment begins.
• Earn up to $3,000 in reward dollars from Helena for a Health Savings Account (HSA).
• 401(k) plan with a 100% company match up to 5% starting on the first day; company match may increase up to 10% based on contribution amount and years of service.
• Three-year vesting on the company match with 1,000 hours of service.
• Earned Wage Access through DailyPay to access earned pay between paydays.
• Free term life insurance at 1x annual base pay, paid by Helena.
• Free short- and long-term disability coverage.
• Up to four weeks of paid parental leave.
• Education assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior