Information Technology Operations & Security Manager
About The Position
The Information Technology Operations & Security Manager develops, maintains, and continuously improves CapCenter’s information security program, IT governance standards, and technology infrastructure strategy. This leadership role evaluates risk, recommends solutions, influences policy, manages vendor relationships, and guides technology decisions in alignment with regulatory requirements. It requires advanced analytical skills, strategic problem-solving, and sound judgment in selecting tools, approaches, and methodologies. The position is classified as exempt and is not eligible for overtime pay. The role oversees information security and governance, strategic technology planning, vendor and contract management, IT projects and cross-functional collaboration, and operational improvement. It focuses on forward-looking strategies to reduce risk, strengthen resiliency, improve efficiency, and modernize systems, rather than direct tactical support tasks. The estimated salary range is $80,000–$120,000. Compensation is determined by job-related considerations, including qualifications, experience, location, education, certifications, and skills. Where applicable, the position is eligible for incentive compensation and/or discretionary bonus opportunities. CapCenter offers medical, dental, vision, and life insurance; a 401(k) plan with company match; paid vacation; paid holidays; and other programs supporting employee well-being and professional growth. Work is primarily performed in a professional office environment and may involve extended periods of sitting, computer use, keyboarding, and telephone or virtual communication. The role may require managing competing priorities, responding to time-sensitive matters, maintaining accuracy and attention to detail, and working effectively in a fast-paced environment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
Responsibilities
- Develop, enhance, and manage the organization’s information security program in alignment with business needs, regulatory requirements, and industry best practices.
- Influence and support the development of internal IT and security policies, standards, and procedures.
- Interpret information security compliance requirements and present leadership with actionable strategies, options, and risk assessments.
- Conduct ongoing risk assessments and recommend improvements to security controls, processes, and technologies.
- Evaluate system vulnerabilities and potential cybersecurity incidents and identify long-term remediation strategies and control improvements.
- Recommend technology strategies, tools, platforms, and system enhancements to support business objectives.
- Analyze complex technical and operational challenges and propose solutions that reduce risk, improve efficiency, or enhance capability.
- Provide expert guidance on infrastructure improvements, system lifecycle planning, and modernization opportunities.
- Contribute to evaluating, selecting, and negotiating contracts with technology vendors, cybersecurity service providers, and software suppliers.
- Manage ongoing technology vendor relationships to ensure performance, service quality, and alignment with organizational goals.
- Recommend vendor changes, renewals, or terminations based on performance evaluations and technology strategy.
- Oversee key IT initiatives, ensuring projects meet scope, timeline, and quality expectations.
- Collaborate with leadership and business units to understand needs and translate them into technical solutions.
- Ensure documentation of programs, systems, and processes is complete, accurate, and aligned with governance standards.
- Monitor IT system performance trends and identify opportunities for long-term improvements, automation, or process redesign.
- Develop strategies that minimize operational risk and enhance resiliency rather than performing direct tactical support tasks.
- Maintain visibility into hardware, software, and asset lifecycle status, recommending procurement or retirement actions as needed.
- Drive continuous improvement by evaluating systems, analyzing issues, and proposing forward-looking enhancements.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan with company match
- Paid vacation
- Paid holidays
- Other programs designed to support employee well-being and professional growth
- Incentive compensation and/or discretionary bonus opportunities, where applicable
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
