Senior Technology Operations Analyst - SAP SuccessFactors/ EC -Dieppe, New Brunswick
About The Position
EY Managed Services helps organizations run, optimize, and continuously improve their critical business operations. We take ownership of ongoing processes and applications, using data, technology, and industry expertise to deliver consistent performance, operational efficiency, and measurable outcomes—allowing our clients to focus on strategic priorities. We are seeking an experienced SAP SuccessFactors / Employee Central Consultant to join our Application Managed Services (AMS) team. This role focuses on ongoing support, enhancements, and optimization of SAP SuccessFactors solutions, with a strong emphasis on Employee Central, ensuring system stability, data integrity, and continuous improvement of HR processes. This job posting relates to an existing vacancy within our organization.
Requirements
- Strong verbal and written communication skills are important.
- Ability to work collaboratively within diverse technical teams.
- Bachelor’s degree in computer science, Information Systems, HR Technology, or a related field
- Approximately 3+ years of hands-on experience in SAP SuccessFactors, with ideally with expertise in Employee Central
- Experience working in Application Managed Services (AMS), Production Support, or HRIS support environments
- Hands-on experience with configuration (business rules, workflows, role-based permissions)
Nice To Haves
- SAP SuccessFactors Employee Central certification
- Experience with additional modules such as Time Off, Recruiting, or Performance & Goals
Responsibilities
- Provide end-to-end support for SAP SuccessFactors, with a focus on Employee Central modules
- Manage incident, service request, and problem tickets in line with SLAs and AMS support processes
- Configure and maintain Employee Central (EC) components including workflows, business rules, data models, and position management
- Support data imports, integrations, and interface monitoring (e.g., SAP CPI/Integration Center)
- Perform system monitoring, validation, and periodic health checks to ensure data consistency and system stability
- Partner with clients and internal teams to deliver enhancements, releases, and continuous improvements
Benefits
- discretionary bonus program
- comprehensive medical, prescription drug and dental coverage plan
- defined contribution pension plan
- great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year
- statutory holidays and paid personal days (based on province of residence)
- range of exciting programs and benefits designed to support your physical, financial and social well-being
- Support and coaching from some of the most engaging colleagues in the industry
- Learning opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
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What This Job Offers
Job Type
Full-time
Career Level
Senior
