Senior Technology Manager

Bank of America•Charlotte, NC

1d•Onsite

About The Position

The Senior Technology Manager, Release Lifecycle Management is a strategic technology leader responsible for governing and driving the end-to-end release lifecycle across Bank of America’s enterprise productivity and collaboration platforms. These include Microsoft 365, Power Platform, Microsoft Copilot, Exchange, SharePoint, OneDrive, Defender, Purview, Proofpoint, Trend Micro, Adobe Cloud, and related services. The role establishes and evolves a release management framework using Jira, Agile delivery practices, and enterprise change management standards to improve transparency, predictability, operational stability, risk management, and speed to value. It leads a high-performing release management organization and drives accountability, continuous improvement, and delivery excellence across large-scale modernization and transformation initiatives. The position works with Engineering, Product Management, Architecture, Operations, Cybersecurity, Risk, Compliance, Audit, Quality Assurance, and Enterprise Change Management teams to deliver releases safely and efficiently, in alignment with business objectives and regulatory requirements. It also contributes to technology strategy, oversees solution delivery and production application performance, manages partner relationships, supports communities of practice, and helps create an inclusive and healthy working environment.

Requirements

10+ years of technology leadership experience supporting large-scale enterprise platforms.
5+ years leading enterprise release management, change management, or software delivery functions.
Extensive experience implementing and managing Jira-based delivery and release management practices.
Deep understanding of Agile, Scrum, Kanban, DevOps, CI/CD, and release governance methodologies.
Experience leading cross-functional technology programs in complex enterprise environments.
Experience supporting Microsoft 365 platforms, including Exchange, SharePoint, OneDrive, Power Platform, Copilot, Defender, and Purview.
Experience within large regulated financial institutions.
Familiarity with ITIL, SDLC, and software release management frameworks.
Experience supporting cybersecurity, compliance, data governance, and enterprise productivity services.
Strong knowledge of IT risk management, operational controls, resiliency, audit, and compliance requirements.
Demonstrated experience partnering with QA, Risk, Change Management, and Production Support organizations.
Exceptional executive communication, stakeholder management, and leadership skills.
Proven ability to drive organizational transformation, operational excellence, and measurable business outcomes.
Self-starter and critical thinker who can handle granular requirements while maintaining a holistic, strategic perspective.
Ability to adapt to changing responsibilities, prioritize and organize effectively, and learn new technology and business processes as needed.
Strong interpersonal skills and excellent verbal and written communication; able to share ideas and concepts in a highly collaborative team.
Exceptional organizational and analytical skills, attention to detail, and time management skills.
Personal sense of urgency and ability to work in a fast-paced environment.
English speaking and writing ability.
Deep knowledge of Jira, Scrum, and ServiceNow.

Nice To Haves

College degree in Computer Science, Technology, or Engineering, or equivalent hands-on experience.
Relevant certifications such as PMP, SAFe, Scrum, ITIL, Agile, Jira Administration, or Release Management certifications.
Skills in influence, risk management, solution design, stakeholder management, technical strategy development, analytical thinking, application development, collaboration, result orientation, solution delivery process, Agile practices, architecture, automation, data management, and DevOps practices.

Responsibilities

Drive enterprise Jira adoption and standardization.
Establish release governance and quality controls.
Coordinate complex cross-functional release activities and manage release-related risks.
Define executive reporting and performance metrics, including release success, deployment frequency, change failure rate, MTTR, and operational stability.
Own release strategy, governance, planning, dependency management, change control, production readiness, quality assurance alignment, and continuous process improvement.
Oversee release governance and execution for enterprise productivity and collaboration platforms, including Exchange, SharePoint, OneDrive, Power Platform, Microsoft Copilot, enterprise applications for Windows/macOS/iOS, Microsoft Defender, Microsoft Purview, Proofpoint services, Trend Micro, Adobe Cloud, User Homespace, GroupShare, and related services.
Build partnerships across Engineering, QA, Product Management, Operations, Cybersecurity, Compliance, Risk, and Enterprise Change Management.
Manage solution delivery and production application performance, including application health, resiliency, performance, security, enterprise data management standards, audit exams, and reviews; ensure relevant risk, financial, and compliance policies are met.
Manage relationships with business and technology partners and lead communities of practice.
Contribute to technology strategy for the technical domain.
Create an inclusive and healthy working environment and help resolve organizational impediments and blockers.
Ensure execution aligns with product strategy by working with product management and other stakeholders.
Build and lead a team that delivers technology products and services meeting business outcomes; develop technology strategy and promote sound design, engineering, organizational, and Agile delivery practices.
Coach and mentor team members, provide feedback and hands-on career development, identify emerging talent, foster leadership skills, and manage stakeholders.