Senior Technology Manager - ATM Technology

Bank of America•Charlotte, NC

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders. The Development Manager is responsible for leading and developing a high-performing engineering organization supporting both strategic transformation initiatives and the day-to-day sustainment of the ATM technology ecosystem. This leader provides oversight across the full Systems Development Life Cycle (SDLC), ensuring the delivery of secure, resilient, high-quality solutions while maintaining operational excellence across production systems. The role is accountable for successful execution of the ATM Technology roadmap, including the IntelliClient transformation program and the sustainment of Business-As-Usual (BAU) ATM and supporting server platforms. The Development Manager leads software engineers and technical specialists responsible for designing, developing, testing, deploying, operating, and supporting critical ATM applications and services. This leader must balance modernization with operational responsibilities, ensuring the health, stability, security, and availability of production applications while advancing automation, modern engineering practices, resiliency, and continuous delivery capabilities.

Requirements

8+ years of relevant experience.
Experience with ATM Hardware, Software and Terminal Handling
Experience supporting Never Down 3 data center applications
Container/Openshift experience
Proven leadership of software engineering teams delivering large-scale, business-critical enterprise applications.
Demonstrated experience managing end-to-end delivery across the full Software Development Life Cycle (SDLC), including production implementation and sustainment.
Strong technical expertise in application development, architecture, system integration, and enterprise software engineering.
Deep understanding of DevSecOps, CI/CD, automation, quality engineering, observability, and modern software delivery practices.
Experience leading large-scale technology transformation and platform modernization initiatives while maintaining operational stability.
Proven ability to manage highly available production systems, operational support, resiliency, incident response, and service reliability.
Strong knowledge of secure software development, vulnerability management, technology controls, operational risk, and regulatory compliance.
Demonstrated success building, coaching, and developing high-performing engineering teams through talent management and succession planning.
Experience leading distributed global teams and driving consistent execution across multiple locations and organizations.
Exceptional communication, stakeholder management, and leadership skills with the ability to influence engineers, business partners, and senior executives.

Nice To Haves

Software Development and/or Architecture skills
Managing Low performers into high performers or alternative
Building Teams across sites/globe

Responsibilities

Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
Contributes to the technology strategy for their technical domain
Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
Ensures that execution is aligned with product strategy by working with product management and other stakeholders
Lead, coach, and develop a team of software engineers responsible for ATM applications, services, integrations, middleware, and supporting server systems.
Create a culture of accountability, ownership, collaboration, innovation, and continuous improvement.
Establish clear and demanding expectations for commitment, execution, quality, security, and alignment with the organization’s goals while maintaining strong, respectful relationships with the team.
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.