Senior Technology Infrastructure Specialist

RBC • Toronto, ON

8d • Onsite

About The Position

As a Senior Technology Infrastructure Specialist, you will implement and support hardware, software and systems which provide the infrastructure for Customer Support. Applies extensive, in-depth knowledge, skills, and practices to perform complex assignments.

Requirements

• A strong experience working with multiple hardware and software platforms.
• Demonstrated experience working with business units to understand and meet information needs.
• Experience working with technology organizations and other business partners to anticipate challenges to information flows and develop solutions that ensure reliability.
• Designing, developing, implementing, and maintaining reports, documentation and reporting tools for service centers and enterprise partners.
• Adaptability
• Application Maintenance
• Application Management
• Critical Thinking
• Decision Making
• Detail-Oriented
• Disaster Recovery Planning
• Industry Knowledge
• Systems Software
• Technology Infrastructure Management

Nice To Haves

• Experience in a matrix environment, such as a large, publicly traded corporation.
• Strategic thinker with excellent interpersonal skills to work across functions and businesses.

Responsibilities

• Day to day monitoring, care and feeding of a global Windows Client OS and MECM infrastructure to maintain application health and availability.
• Ensure all SQL maintenance jobs as well as application maintenance jobs run to maintain application health.
• Participate in various annual disaster recovery exercises as needed.
• Planning and execution of change records related to deployments, infrastructure changes, maintenance and implementation of new features as needed.
• Advocate for and advise on the appropriate use of the application via use of best practices wherever possible leveraging available Microsoft resources if needed.
• Assist with MECM client health issues on workstations and servers.
• After hours support on call via email.
• Compliance including TSS, RBVM, TLP and Risk Findings Attestation of artifacts associated with application.
• Manage approvals for workflow around application access and conduct access review to ensure appropriate application access levels are maintained.
• Ensure Disaster recovery plans are up to date and executed to maintain compliance from a BCP point of view.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed