Information Technology Specialist 14 (Infrastructure Specialist)

State of Michigan•Lansing, MI

6d•Hybrid

About The Position

The Infrastructure Specialist (IS) serves as a member of the Service Delivery and Request (SDRT) team supporting multiple agencies with predominant responsibility as the interface to all OCTO areas. The IS advises and assists management with issues essential to the maintenance of relationship/expectations and provides overall accountability for the delivery of all OCTO services for the customers represented by the Business Relationship Manager (BRM). The IS must be able to grasp the business and technical requirements of the Client agencies’ applications and infrastructure needs and possess a high level of technical expertise that is required to analyze and recommend a variety of solutions to agencies’ infrastructure problems and concerns. The IS will be responsible for the coordination and optimizing of service delivery of OCTO Services and the resolution of issues to facilitate a timely resolution. This position receives tactical direction from the OCTO and is responsible for troubleshooting, prioritizing, and escalating IT issues related to OCTO services. The IS will present agency project objectives and priorities to the OCTO Service Owners and will monitor the progress of ongoing agency IT projects, providing updates to the CRM team, BRM and General Manager (GM). The IS will assist the agency with OCTO IT Strategy needed in budget development, program planning, establishing policy and procedures, and will represent OCTO services at agency meetings.

Requirements

Possession of a bachelor's degree with at least 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.
Three years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.
An associate's degree with 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, mathematics or equivalent; and at least two years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.
At least an educational level typically acquired through the completion of high school and at least three years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.
Attach a detailed resume and cover letter.
If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application.
Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents.
All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment.
Criminal and driving records will also be checked if applicable.
Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.
DTMB Human Resources uses E-Verify in conjunction with the federal I-9 form to verify authorization of employment.
To be appointed by DTMB, an applicant must be currently authorized to work in the United States for any employer.
DTMB does not participate in STEM-OPT.

Nice To Haves

The State of Michigan offers a competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance your education, good benefits, excellent vacation, and sick time policies, and an ability to successfully juggle your work and family life.

Responsibilities

Serve as a member of the Service Delivery and Request (SDRT) team supporting multiple agencies.
Act as the primary interface to all OCTO areas.
Advise and assist management with issues essential to maintaining relationships and expectations.
Provide overall accountability for the delivery of all OCTO services for customers represented by the Business Relationship Manager (BRM).
Grasp the business and technical requirements of client agencies’ applications and infrastructure needs.
Analyze and recommend a variety of solutions to agencies’ infrastructure problems and concerns.
Coordinate and optimize the service delivery of OCTO Services.
Resolve issues to facilitate timely resolution.
Troubleshoot, prioritize, and escalate IT issues related to OCTO services.
Present agency project objectives and priorities to OCTO Service Owners.
Monitor the progress of ongoing agency IT projects and provide updates.
Assist the agency with OCTO IT Strategy needed in budget development, program planning, and establishing policy and procedures.
Represent OCTO services at agency meetings.