Information Technology Infrastructure Supervisor

City of Santa Ana•Santa Ana, CA

1d•Onsite

About The Position

Performs professional information technology (IT) duties supporting the planning, administration, and oversight of programs and activities of the City’s IT Infrastructure Services Division, including supervising technical staff who maintain the City's computer infrastructure and support end-users. The ideal candidate will have experience supporting enterprise IT infrastructure within a large public agency or similarly complex organization with multiple facilities and operational sites. This position requires on-site work (no telecommuting).

Requirements

Four (4) years of progressively responsible experience managing an IT infrastructure in a medium to large-organization, including at least one (1) year in a supervisor or lead capacity.
Bachelor’s degree from an accredited college or university with major course work in computer science, public administration, business administration, or related field.
Possession and retention of a valid driver’s license, or alternative transportation that reasonably meets operational needs, is a condition of continued employment.
Must be willing and able to work evenings, nights, weekends, and holidays for special events or emergencies.
Knowledge of: IT hardware, software, telecommunications, network systems, and business applications, including development, administration, testing, and maintenance.
Knowledge of: Installation, configuration, administration, and support of IT infrastructures.
Knowledge of: Security best practices: data security, cryptography, antivirus, and end-user protection.
Knowledge of: E-mail, Voice over IP (VoIP), mobility, and remote access systems.
Knowledge of: Pertinent federal, state, and local public sector laws, codes, and regulations.
Knowledge of: Public administration, office management, and budget administration.
Knowledge of: IT data management, recordkeeping, and safekeeping.
Knowledge of: IT help desk management and service delivery optimization.
Knowledge of: Project and program management, development, and administration.
Knowledge of: Contract development, administration, and management.
Knowledge of: Principles of supervision, leadership, training, and performance management.
Knowledge of: Research methods, mathematical calculations, and statistical analysis.
Knowledge of: Word processing methods and techniques.
Knowledge of: Proper English usage, grammar, and punctuation.
Knowledge of: Technical writing, documentation, and training material development.
Knowledge of: Computer hardware, software, and network troubleshooting.
Skill in: Using business software, including Microsoft Word, Excel, Outlook, and PowerPoint.
Skill in: Operating modern office equipment.
Ability to: Assist in overseeing daily IT infrastructure operations, help desk, and support services.
Ability to: Understand and follow citywide policies and procedures, and applicable regulations.
Ability to: Interpret and apply complex technical and regulatory requirements.
Ability to: Develop, implement, and evaluate programs, policies, and procedures.
Ability to: Analyze complex data and issues, research solutions, and make sound recommendations.
Ability to: Select, supervise, train, and evaluate staff.
Ability to: Manage contracts, budgets, and procurement processes.
Ability to: Develop and deliver user training programs.
Ability to: Communicate clearly, both orally and in writing.
Ability to: Exercise appropriate independent judgment.
Ability to: Prioritize multiple projects to meet deadlines.
Ability to: Adapt to changing priorities and manage organizational change.
Ability to: Maintain data confidentiality.
Ability to: Prepare and maintain a variety of reports and records.
Ability to: Establish and maintain effective working relationships with City employees, the public, vendors, contractors, and those contacted in the course of work.

Nice To Haves

Municipal or government work experience.
Project management or contract administration experience.

Responsibilities

Provides management support for the IT Infrastructure Services Division, overseeing end-user devices, networks, servers, workstations, back-up/storage, security, connectivity, e-mail, and applications.
Assists in developing and implementing division short and long-term goals, objectives, policies, procedures, strategies, and priorities.
Assists in overseeing division operations, workflow, projects, and programs.
Supports the design, implementation, configuration, operation, and maintenance of the City’s network infrastructure.
Collaborates with City staff on IT infrastructure, architecture, systems, networks, software, and training.
Evaluates service delivery efficiency.
Identifies and implements system improvements.
Assists in developing and implementing IT standards and manages change control processes.
Monitors help desk ticketing system to ensure timely issue resolution.
Selects, trains, supervises, motivates, and evaluates assigned staff; establishes performance standards; and assists in managing performance and disciplinary actions.
Ensures data security and disaster preparedness.
Assists in managing system maintenance and contracts, including request for proposal development and vendor selection.
Conducts systems analysis, special projects, testing, and quality control to optimize IT infrastructure.
Stays informed of IT trends and best practices.
Participates in committees and represents the division at meetings and trainings.
Assists in the development and administration of the division budget.
Ensures record management complies with laws and internal policies and procedures.
Prepares reports, correspondence, and other documents.
Provides complex staff support to management.
May assist in managing major citywide projects.
Performs other duties as assigned.