Senior Technology Delivery Manager

Ryan Companies US, Inc.•Minneapolis, MN

2d•$115,000 - $150,000•Onsite

About The Position

Ryan Companies is actively seeking a Senior Technology Delivery Manager to lead a portfolio of enterprise technology. This is an IN-OFFICE role in our Minneapolis headquarters. Initially, the delivery manager will work closely with key stakeholders, larger teams as appropriate and technology resources to define the portfolio, scope current and future technology objectives, assess and set timelines and ensure that necessary resources are assigned appropriately. The role will progress from solution delivery to strategic partner, be cross-functional and interact with members within the Shared Service departments of Finance, HR, Legal, Marketing and Technology. Additionally, this role will directly manage technology resources primarily assigned to the technologies leveraged within these departments. The position will report to Ryan’s Technology department. With more than 88 years in business and 15 offices (and growing!), Ryan offers comprehensive commercial real estate solutions to customers across the US. We bring a collaborative, relationship-driven approach to delivering spaces where people thrive and businesses succeed. Join a company with an outstanding culture and competitive benefits. At Ryan, we don’t just build buildings – we build stories.

Requirements

Bachelor's degree (or equivalent related work experience) with 5+ years overall business experience in the construction industry.
At least five years of experience as a technology lead, preferably within the construction industry.
Experience with full-cycle application or software implementation projects.
Previous supervisory experience responsible for performance management with a proven track record of successful people management skills.
Experience leading the implementation of new technologies preferably within the construction industry.
Proficiency with project management tools and software.
Experience managing 3rd party vendors and system integrators.
Strong presentation, oral and written communication skills that will successfully translate to the needs of the team as well as senior management.
Ability to work independently and in a team environment.
Verification of employment to work in the U.S.

Nice To Haves

Certification in Business Process Management, Lean Six Sigma or a Project Management methodology desirable.

Responsibilities

Develop, maintain and operate a portfolio management structure for the solutions within the business operations space including selection, configuration, deployment and support operations of Shared Services focused applications and technologies.
Define and document project scope, objectives, and success criteria with particular focus on alignment with business objectives
Create and maintain project plans, including schedules, timeline, tasks, and budget
Break down complex tasks into actionable work items, with accurately estimated required time and effort, appropriate sequencing plus alignment of co-dependent activities
Determine resource requirements: identify and schedule appropriate people and assets
Manage day to day activities against project plans and identify issues or bottlenecks requiring escalation or resolution
Assist in defining and managing project governance roles and parameters
Develop process to include routine reporting and escalation parameters (scope changes, key business process changes, systems customizations outside of budget thresholds, etc.)
Anticipate issues or conditions that may impact timing and budget and engage with key stakeholders on a timely basis to facilitate issue resolution
Structure reporting to foster team coordination, accountability and timely response to inflight and support operations
Objectively assess and effectively communicate project status to stakeholders and project team
Document and communicate key project decisions; ensure key participants understand and take required timely actions to implement decisions
Coordinate external and internal teams, particularly coordinating internal teams and change management efforts with the work of external consultants and vendors
Serve as the overall subject-matter expert in Shared Service technologies and application knowledge areas
Be a strategic partner for multiple business lines directly and indirectly involved in these technologies
Provide leadership to projects; be the hub of knowledge and source of truth
Manage project teams which may involve internal staff, external partners, and vendors in a collaborative, inclusive and positive manner
Ensure that team members identify project deliverables meet quality standards, including internal controls and regulatory compliance requirements
Provide leadership and guidance to technology teams that consist of FTE and contractor resources responsible for operations and execution of IT systems and services that achieve high levels of customer satisfaction both internally and externally.
Assist with developing career path and goal setting on an individual basis
Provide performance management tasks including feedback, coaching and recognition when necessary
Align current and future technology and company initiatives with available or needed resources