Senior Technology Controls Analyst

CIBC•Toronto, ON

11d•Onsite

About The Position

The Senior Technology Controls Analyst is a critical member of the US Technology Regulatory & Controls first line of defense team, responsible for maintaining a comprehensive inventory and evaluation of VPM services, ensuring standards compliance, supporting control documentation, and facilitating effective reporting and governance. This role collaborates across Technology Operations, Affiliate Management, second and third lines of defense, and governance forums to uphold regulatory requirements and drive continuous improvement in patch management processes.

Requirements

Experience in vulnerability management, regulatory controls, or technology operations.
Strong understanding of SLAs, ICAs, and governance processes.
Excellent communication, documentation, and organizational skills.
Ability to work collaboratively across teams and manage multiple priorities.

Responsibilities

Develop and maintain a comprehensive inventory of Vendor Patch Management (VPM) services utilized by the US, ensuring all services and associated service level agreements (SLAs) are accurately documented within Intercompany Agreements (ICAs).
Assess and enhance the current VPM SLA inventory in collaboration with Technology Operations, ensuring SLAs reflect agreed-upon quality and performance thresholds and support service delivery standards.
Create and update SLAs and ICAs as needed, partnering with Affiliate Management to ensure accuracy and completeness.
Ensure agreed metrics and thresholds are reported accurately in monthly ICA Executive Governance meetings; assist in the development, ingestion, and reporting of metrics within MIRDS (Metrics, Indicators, Risk Data Store).
Develop, update, and document control procedures, supporting control testing and reporting on control effectiveness, and ensure controls are accurately included in process documentation.
Act as key audit liaison on behalf of the US Technology Regulatory and Controls team
Monitor and report on breaches, ensure timely communication of incidents, and review all artifacts prior to submission for quality, completeness, and regulatory compliance.
Help identify and support remediations as needed, US Technology status updates, and program development sessions.
Prepare and deliver reports for deficiency meetings and other governance forums.
Uphold standards, provide feedback, and support ongoing uplift and improvement initiatives.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development