Senior Technology Consultant

Southwest Airlines • Dallas, TX

2d • Remote

About The Position

As a Senior Technology Consultant supporting the Onboard Wi‑Fi Technology Team, you'll help shape and advance strategic technology initiatives that enhance the inflight connectivity experience and support Southwest Airlines' business goals. You'll partner with Customers across Technology, Customer Experience, Innovation, and Tech Ops to identify opportunities, evaluate business value, recommend priorities, and define solutions that deliver meaningful impact. Serving as a trusted advisor to Leadership, you'll translate complex technical concepts into actionable insights for audiences ranging from engineers to senior executives. This role leverages expertise in networking, satellite connectivity, cloud technologies, data platforms, and analytics to support initiatives such as onboard Wi‑Fi modernization while driving informed decision-making and continuous innovation.

Requirements

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to understand the implications of new information for both current and future problem-solving and decision-making
• Skilled in talking to others to convey information effectively
• Ability to communicate information and ideas verbally or written so others will understand
• Ability to tell when something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem
• Skilled in Confluence, Oracle Primavera Enterprise Project Portfolio Management, Atlassian JIRA, or similar tools
• Skilled in IBM Cognos Impromptu, Microsoft SQL Server Analysis Services SSAS, Oracle Business Intelligence Enterprise Edition, Tableau, or similar tools
• High School Diploma or GED
• Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience
• Expert-level experience, expansive and far reaching knowledge in: solving complex problems and driving multiple stakeholders towards implementable solutions leading programs that can span multiple work groups and/or departments
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Nice To Haves

• Knowledge of AWS services, including S3, Redshift, APIs, and data lake architectures, with the ability to analyze complex datasets and translate findings into actionable recommendations
• Experience in satellite networking using LEO and GEO constellations

Responsibilities

• Identify new ways to create value through business process improvements and technology enhancements proactively
• Translate Customer needs through deep understanding of Customer priorities, value drivers, and challenges
• Drive solutions within a Team/group without being a subject matter expert
• Complete assigned and project tasks with minimal direction
• Partner with Senior Leadership across the Company to lead various activities required in the ongoing development and delivery of strategic initiatives
• Analyze impact of problems, facilitate resolutions, and escalate to Leadership as needed
• Anticipate large-scale, complex challenges within domain; including risk, dependencies, timelines, scope, etc.
• Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
• May perform other job duties as directed by Employee's Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior