Technology Consultant

ServiceNow

1d • Hybrid

About The Position

The Customer Outcomes Senior Technical Consultant is responsible for configuring the ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. Participate in workshops with customers to assess current processes and establish future-state processes. Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. Provide oversight and unit testing of code developed by partner or customer employees. Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes. Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution. Provide feedback to product development to improve the product based on experiences gained with customers. Maintain skills / certifications on specific workflows.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50%
• Creative with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow

Nice To Haves

• Industry domain expertise in <insert industry>

Responsibilities

• Configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes.
• Participating in workshops with customers to assess current processes and establish future-state processes.
• Designing and delivering ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Providing oversight and unit testing of code developed by partner or customer employees.
• Advising customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Providing feedback to product development to improve the product based on experiences gained with customers.
• Maintaining skills / certifications on specific workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed