Sr. Technology Business Partner

Gilbane Building Company•Tampa, FL

2d•$125,000 - $200,000•Remote

About The Position

The Senior Technology Business Partner leads the User Support function as a consultative, business-aware IT service organization. This role focuses on deeply understanding how the business operates, the challenges it faces, and how technology can better enable productivity and outcomes. Acting as a trusted internal IT consultant, the Senior Technology Business Partner works closely with business partners to understand needs and challenges, and collaborates with corporate IT teams to help shape, inform, and support the delivery of scalable enterprise solutions. This role is accountable for service outcomes, business partnership, enterprise alignment, and continuous improvement, while ensuring business offices remain informed and aligned with advancements, implementations, and standards established at the corporate and enterprise level.

Requirements

Bachelor’s degree in Information Technology, Business Administration, or related field
9–11+ years of experience in IT user support or service delivery leadership
Experience operating in complex enterprise environments with multiple IT functions
Strong understanding of end-user support, IT service management, and enterprise platforms
Demonstrated ability to gather, synthesize, and communicate business requirements and challenges
Excellent interpersonal and relationship-building skills
Data-driven approach to identifying trends and improvement opportunities
Comfortable influencing without direct authority
Or equivalent combination of education and experience

Nice To Haves

ITIL, PMP, SAFe, or similar certifications preferred

Responsibilities

Develop a deep understanding of business workflows, operational challenges, and technology pain points affecting productivity and effectiveness.
Build trusted relationships with business leaders and key stakeholders based on credibility, reliability, and understanding.
Act as a consultative advisor, helping the business clarify problems, understand enterprise capabilities and constraints, and set realistic expectations for technology enablement.
Capture and articulate business challenges and needs to support effective collaboration with corporate IT.
Partner with corporate IT teams (Applications, Infrastructure, Security, Product Management) to share business insights, provide context for solution design and prioritization, and support adoption and change.
Ensure enterprise solutions are practical for day-to-day business use and aligned with how work is actually performed, reinforcing enterprise-first solutions while remaining sensitive to business realities.
Oversee the end-to-end delivery of user support services, including incident, request, and problem management, ensuring services are reliable, predictable, and aligned to business priorities.
Use service trends and recurring issues as signals for broader business or technology improvement opportunities.
Identify opportunities to eliminate recurring issues through root-cause analysis, improve user experience and productivity, and reduce manual effort through automation and self-service.
Leverage ServiceNow, automation, and AI-enabled tools to modernize support delivery, treating reductions in ticket volume and reactive work as indicators of success.
Define and track service metrics that reflect business impact, user experience, and service quality and efficiency.
Use quantitative data and qualitative business feedback to identify improvement opportunities and inform discussions with corporate IT.
Provide clear insights and recommendations to IT and business leadership.
Ensure business partners are aware of upcoming enterprise technology changes, new capabilities and enhancements, and relevant solutions implemented elsewhere in the organization.
Support change readiness by coordinating communication, training awareness, and adoption support in partnership with corporate IT.
Lead, mentor, and develop User Support Managers and Specialists, setting expectations for professionalism, ownership, and consultative engagement with the business.
Develop team members into service professionals who understand the business context and think beyond local fixes.
Foster a culture of learning, accountability, and collaboration.
Align User Support priorities to broader IT and enterprise strategy.
Help teams understand how business insight gathered through support influences enterprise technology decisions.
Reinforce an enterprise mindset while maintaining a service-oriented posture.