Senior Technology Business Analyst (LTE) - Business Transformation
About The Position
The City of Bellevue is seeking an enthusiastic and experienced Senior Technology Business Analyst to join its Business Transformation Program within the Information Technology Department. This role will focus on building cross-departmental relationships and developing a deep understanding of current and ideal state business processes, capabilities, and requirements. The position plays a pivotal part in shaping how the city delivers services to both internal teams and the public. As a core member of the program team for this highly complex, multi-year effort, the analyst will lead requirements gathering and support the implementation and adoption of multiple mission-critical enterprise systems. The first major project will be the implementation of a citywide Customer Relationship Management (CRM) system, spanning all City departments, to enhance interaction with the community and improve service delivery, transparency, and responsiveness. The role also involves contributing to significant modernization efforts, including revamping procurement services and future replacements of financial, human resources, and asset management systems. This is a limited-term position with an expected duration of up to five (5) years.
Requirements
- Strong analytical and problem-solving skills, with the ability to think critically and strategically and eye for continuous improvement.
- Excellent written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
- Demonstrated experience in gathering and documenting business requirements, developing functional specifications, and creating test plans.
- Strong leadership and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
- Demonstrated experience establishing strong partnerships with customers across multiple lines of business.
- Proven experience with enterprise software implementation projects.
- Bachelor’s degree in computer science, information technology, or closely related field or equivalent work experience.
- 5 or more years of experience as a business analyst in a technology environment.
Nice To Haves
- Business Analysis certification, e.g., as IIBA certification CCBA
Responsibilities
- Collaborate with stakeholders from across Bellevue to understand complex business needs and requirements and translate those into functional requirements and technical specifications.
- Lead the analysis effort, including gathering, documenting, and analyzing business requirements and processes for large, citywide projects.
- Work closely with cross-functional teams to develop project plans, estimates, and timelines.
- Act as a subject matter expert for business processes and technology solutions, providing guidance and recommendations to stakeholders.
- Deliver options analysis, gap analysis, business process reengineering, and business consulting.
- Develop and maintain project documentation, including requirements, functional specifications, use cases, and test plans.
- Develop and execute test cases to ensure successful delivery of technology solutions.
- Support adoption of new enterprise systems by collaboratively developing user procedures, creating training materials and delivering training.
- Provide leadership and guidance to junior business analysts and other team members.
Benefits
- Fully benefited employee
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What This Job Offers
Job Type
Full-time
Career Level
Senior
