1st Shift_ Senior Technician, Customer Data Management_ Onsite
About The Position
This role plays a critical part in the smooth flow of Maintenance, Repair, and Overhaul (MRO) operations by managing the receipt and induction of incoming repair orders under general supervision. The individual will serve as the primary point of accountability for reviewing incoming repair documentation and ensuring accurate, timely induction into the production system. This includes proactively collaborating with customer support, planning, production supervision, engineering, and quality teams to resolve discrepancies or issues that may delay processing. The ideal candidate will be adept at handling tasks of moderate to intermediate complexity and contribute to maintaining operational efficiency and service excellence.
Requirements
- Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
Nice To Haves
- Prior SAP Experience
- Collins product knowledge
- Prepares and matches work orders/routers to parts with 100% traceability and no mismatched documentation.
- Performs self-checks and cross-functional validations, reducing order-related errors and minimizing impact to operations or customer delivery.
- Maintains compliance with EHS, Quality, and CI standards with zero audit findings related to documentation or process adherence.
Responsibilities
- Review incoming repair purchase orders for accuracy and information completeness.
- Works closely with customer support team and planning team.
- Ensure incoming repair orders are processed and inducted into operations correctly and in a timely manner.
- Create appropriate sales orders in SAP to support the repair purchase orders.
- Identify appropriate work scope and assign corresponding tasks list to SAP work order.
- Print work orders/routers and match with corresponding parts.
- Provide backup and/or support other team members within the department and serve as a resource on several topics.
- Support and follow all rules/guidelines/standards set by EHS, Quality, and CI functions as set by your leader and position.
- Perform all other duties as assigned including working extended shifts/overtime as required by the business.
Benefits
- External candidates will receive a $1,000 sign on bonus.
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- Flexible spending accounts
- Flexible work schedules
- Employee Scholar Program
- Parental leave
- Paid time off
- Holidays
- Annual short-term and/or long-term incentive compensation programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
