Senior Technical Writer

Ridgeline•San Ramon, CA

1d•$128,000 - $159,500•Hybrid

About The Position

We are seeking a Senior Technical Writer passionate about creating intuitive, high-impact content experiences that help users move from onboarding to product mastery. This role involves partnering with product managers, engineers, and designers to transform complex software capabilities into clear, actionable guidance. The Senior Technical Writer will play a key role in delivering exceptional product documentation and content experiences that help customers confidently adopt and maximize the value of our platform. You will collaborate closely with product, engineering, and fellow content professionals to create clear, accurate, and engaging documentation, in-app guidance, API references, release notes, and user-facing content. Leveraging cutting-edge technologies and AI tools, you will help evolve our content strategy, improve documentation quality, and contribute to scalable content operations that support our growing customer base. At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture.

Requirements

5+ years of experience creating software product documentation and content experiences in SaaS, enterprise software, or similar environments
Proven experience working on a dedicated software documentation or content design team
Exceptional writing, editing, and communication skills with the ability to explain complex concepts to both technical and non-technical audiences
Experience developing end-user documentation, UI text, and customer-facing content for software applications
Strong expertise in topic-based authoring, DITA, XML-structured authoring, and content reuse strategies
Experience working with CCMS platforms and XML-based authoring systems such as Heretto
Familiarity with content migration projects and structured authoring implementations
Knowledge of AI technologies and experience applying AI tools within content operations or documentation workflows
Experience with documentation and collaboration tools such as Google Workspace, Git, GitHub, Confluence, Zendesk, or similar platforms
Understanding of accessibility and localization standards and best practices
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Willingness to learn about cutting-edge technologies while cultivating expertise in a business domain/problem space
An aptitude for problem solving
Ability to communicate effectively
Serious interest in having fun at work
Work authorized in the United States without the need for employer sponsorship

Nice To Haves

Experience working within the FinTech or investment management industry
Experience contributing to successful high-growth software startups
Familiarity with programming languages such as Python, Kotlin, or JavaScript
Experience reviewing or documenting code examples for developer audiences
Hands-on experience with API documentation tools such as Swagger, Postman, or Insomnia
Understanding of REST APIs, including endpoints, parameters, payloads, and response handling
Familiarity with Agile development methodologies and Continuous Delivery practices
Basic proficiency with front-end web technologies including HTML, CSS, and JavaScript

Responsibilities

Create clear, accurate, and user-focused product documentation, including user guides, release notes, API documentation, UI text, error messages, and in-app guidance
Collaborate with product managers, engineers, and designers to understand new functionality and translate complex technical concepts into accessible content
Develop and maintain documentation using structured authoring, topic-based writing methodologies, DITA, and XML-based content frameworks
Improve existing content experiences by identifying opportunities for greater clarity, consistency, reuse, and discoverability
Support content migration initiatives and contribute to scalable documentation processes within structured authoring environments
Apply content standards, style guides, and documentation best practices while helping refine and evolve them over time
Partner with fellow writers and content designers to deliver cohesive content experiences aligned with organizational goals
Incorporate AI-enabled tools and workflows to enhance content creation, management, delivery, and user engagement
Contribute to a collaborative environment rooted in ownership, learning, transparency, and continuous improvement