Senior Technical Writer
About The Position
Kizen is seeking an experienced Senior Technical Writer with a strong background in InsurTech, financial, or insurance operations to create high-quality developer and user-facing documentation for our insurance product suite, including Commissions Copilot, Contracting, and AgentCRM. This is a hands-on individual contributor role focused on execution. You will work directly with Product Owners, Engineers, and Solution Architects to translate complex technical concepts into clear, usable documentation that improves the customer experience. This role is ideal for a writer who thrives in highly technical environments, understands the insurance industry, solutioning and developer workflows, and takes pride in producing precise, structured documentation.
Requirements
- At least 5 years of technical writing experience focused on software or technical platforms.
- Bachelor's degree in Communication, English, Journalism, or Computer Science
- Proven experience documenting InsurTech or insurance-adjacent SaaS products in a regulated industry
- Experience writing API and developer documentation for SaaS, platform, or enterprise software products.
- Strong understanding of the OpenAPI Specification.
- Ability to read and validate .yaml and .json specification files.
- Proficiency with Docs-as-Code workflows.
- Hands-on experience with GitHub/GitLab or Gitbooks.
- Advanced working knowledge of Markdown.
- Demonstrated understanding of developer experience (DX) principles.
- Strong information architecture skills with the ability to structure complex documentation.
- Experience working within Agile product teams.
- Excellent SME interviewing and cross-functional collaboration skills.
- Strong project management abilities with a track record of delivering documentation on schedule.
- Portfolio required — applications without work samples will not be considered.
Nice To Haves
- Experience documenting HealthTech or FinTech SaaS products in a regulated industry
- Familiarity with AI-driven or ML-powered SaaS products, including comfort documenting agentic workflows, model outputs, or AI-assisted process automation.
- Familiarity with documentation platforms beyond GitBook.
- UX/UI Writing experience.
- Background working in high-growth SaaS
Responsibilities
- Apply working knowledge of insurance distribution workflows (producer contracting, commissions, hierarchy structures, carrier credentialing) to produce documentation that is accurate, contextually relevant, and useful to insurance-industry end users and developers.
- Collaborate with the Insurance Product Owner and Solutions team to document vertical-specific features, data models, and integration patterns unique to the insurance space.
- Write, edit, and maintain developer-facing documentation including: API documentation, Integration guides, Plugin documentation, Developer tutorials & walkthroughs, Technical workflows & concepts, Release notes.
- Read, interpret, and validate OpenAPI specifications (.yaml / .json).
- Partner with engineering teams to document new software features, API endpoints, data models, and error handling.
- Own documentation quality, clarity, accuracy, and usability.
- Contribute to documentation architecture, organization, and navigation to support a strong developer experience.
- Operate within a Docs-as-Code environment using Git-based workflows.
- Interview subject matter experts and independently gather technical details.
- Manage documentation projects from intake through publication.
- Continuously improve documentation based on product changes and developer needs.
Benefits
- Equity Package
- Healthcare Coverage
- Professional Development Stipends
- PTO
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What This Job Offers
Job Type
Full-time
Career Level
Senior
