Senior Technical Writer

Ridgeline•San Ramon, CA

1d•Hybrid

About The Position

Ridgeline is seeking an experienced Senior Technical Writer to create high-quality product documentation and content experiences for customers. This role involves translating complex technical concepts into clear and accessible documentation for developers and technical audiences. The Senior Technical Writer will play a critical role in ensuring content is accurate, engaging, and effective, working closely with other writers, product, and engineering teams to understand product updates and features. The position reports to the Director of Technical Documentation and Content Experience and is based in San Ramon, CA, following a hybrid work model requiring at least three days per week onsite.

Requirements

5+ years of experience as a technical writer with a focus on software product documentation and content design, preferably in SaaS or enterprise software environments.
Experience on a software product documentation or content design team is a must.
Exceptional writing and editing skills with proven ability to communicate complex concepts clearly to diverse technical and non-technical audiences.
Experience in writing end-user facing content and UI text for business or consumer applications.
Proven experience with topic-based authoring, DITA, and XML-structured authoring.
Hands-on experience with CCMS platforms and XML-based authoring systems such as Heretto.
Knowledge of GSuite, Git/GitHub, Confluence, Zendesk, or other documentation tools and content management systems.
Familiarity with accessibility and localization standards and practices.
Strong organizational skills and the ability to manage multiple projects simultaneously.
Work authorized in the United States without the need for employer sponsorship.

Nice To Haves

Experience in the end-to-end workflow of migrating legacy content into a structured authoring environment is a plus.
Knowledge of AI systems and experience incorporating AI into content management and delivery workflows is a plus.
Experience in the Fintech industry.
Experience with successful software startups.
Familiarity with programming languages like Python, Kotlin, or JavaScript; ability to understand and review basic code examples.
Practical experience with API documentation tools (Swagger, Postman, Insomnia) and an understanding of REST APIs, including endpoints, parameters, payloads, and response handling.
Practical knowledge of various Agile and Continuous Delivery practices and disciplines.
Basic proficiency in front-end web development languages (HTML, CSS, JavaScript).

Responsibilities

Create clear, accurate, and user-focused product documentation and other technical content including user guides, release notes, API reference, UI text, error messages, and in-app guidance for Ridgeline customers.
Collaborate with product and engineering teams to understand the latest product development and document new features for your assigned areas.
Improve existing documentation.
Develop content using structured authoring, topic-based writing, and other industry-standard paradigms to enhance consistency and reuse across documentation.
Follow the style guides, content standards, and documentation processes and contribute to refining them over time.
Collaborate with the documentation team to deliver content aligned with internal models and tools.
Support documentation priorities for your assigned areas.