Senior Technical Writer

Medtronic•Mounds View, MN

3d•Onsite

About The Position

The Senior Technical Writer – CRM (Customer & Quality Communications) is responsible for developing, reviewing, and maintaining regulated, customer-facing written communications that support CRM and MCS Quality and Complaint Handling activities. This role prepares compliant correspondence related to product quality issues, customer inquiries, and post-market activities, ensuring all communications are clear, accurate, and aligned with Medtronic quality system requirements, regulatory expectations, and approved communication standards. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

Requirements

Requires a bachelor’s degree and minimum of 4 years of relevant experience, or advanced degree with 2 years of experience.

Nice To Haves

Bachelor’s degree in Technical Communications, English, Life Sciences, or a related discipline, or equivalent experience.
Experience developing controlled or regulated documentation, preferably in a medical device, pharmaceutical, or other regulated environment.
Demonstrated ability to communicate complex technical or scientific information clearly and accurately in writing.
Working knowledge of document control systems, quality processes, and cross-functional approval workflows.
Experience supporting CRM, MCS, Quality, Complaint Handling, or Post-Market Surveillance organizations.
Familiarity with FDA medical device regulations and post-market communication expectations.
Previous experience as a Technical Writer, Medical Writer, or Regulatory Communications specialist.
Ability to manage multiple priorities and high-volume writing activities in a regulated environment.

Responsibilities

Ensure all written communications comply with applicable Medtronic Quality System requirements, document control policies, and approved templates.
Develop, draft, and maintain customer-facing letters and written communications in support of CRM and MCS Quality and Complaint Handling processes.
Translate technical, clinical, and regulatory information into clear, accurate, and compliant written correspondence appropriate for external customers.
Collaborate with Quality, Regulatory, Legal, and Product stakeholders to ensure accuracy, consistency, and compliance of final content prior to distribution.
Maintain consistency in tone, structure, and messaging across CRM correspondence.
Support internal audits, inspections, and quality reviews by providing compliant documentation and traceable records.
Participate in process improvements to enhance efficiency, quality, and standardization of customer communication workflows.