Senior Technical Writer

TekWissen • Hoboken, NJ

4d • Remote

About The Position

The User Assistance team for Higher Ed creates user-focused, data-informed, accessible, web- and mobile-based content to help students and educators use our products to accomplish their goals. We work hard to make sure we're in the right place at the right time, with just enough information to give our users the guidance they need, and we're constantly working to raise the bar in both our writing and our delivery. A culture of collaboration, with each other and with our partner teams, supports everything we do. As part of the Customer Success team, we get to work with people every day who have a passion for delivering exceptional customer experience, and have direct access to our users. We also work closely with product management, the Customer Service team, and the User Experience team to understand users' questions and pain points, to make sure our content is as useful as it can possibly be.

Requirements

• At least 7 years of experience as a software technical writer.
• BS/BA degree with a technical background.
• Portfolio of writing samples showing versatility, creativity, and innovation, ideally including user interface writing examples.
• Proficient with Madcap Flare (at least 3 years' experience).
• Proficient with HTML editors.
• Experience working with UX designers to create user interface text.
• Experience with Agile software development practices.
• Excellent written English with a good sense of style and the ability to write simple, friendly content.
• Experience working in a large, complex, and distributed organization.
• Ability to work well in teams.
• Positive and imaginative approach to problem solving.
• Ability to accept feedback gracefully and discern when to accept it and when to push back.

Nice To Haves

• Experience writing for the educational community (instructors, students, and administrators).
• Experience with a source control system like GitHub.
• Familiarity with JIRA.

Responsibilities

• Create accessible, user-focused, context-sensitive end-user content.
• Create user interface text in collaboration with UX designers.
• Quickly and efficiently master new products and features.
• Work with minimal managerial oversight, while keeping managers informed.
• Adapt to current ways of working while also bringing experience and expertise to help improve processes.
• Collaborate with team members and partner teams.
• Understand users' questions and pain points to ensure content is useful.

What This Job Offers

• Career Level: Senior