Senior Technical Writer (eInfochips Inc)

Arrow•Northford, CT

5d•Onsite

About The Position

eInfochips, an Arrow company, is seeking a Senior Technical Writer to create and manage comprehensive documentation sets for Embedded or IoT Hardware Products. This role involves collaborating with cross-functional teams, driving documentation planning, and ensuring the quality and clarity of technical content. The Senior Technical Writer will utilize advanced authoring and content management tools and may mentor junior writers. The complexity of the role can vary, with incumbents either acquiring higher-level knowledge or possessing extensive expertise in their discipline.

Requirements

Must have experience in Technical Writing for Embedded or IoT Hardware Products.
Develop comprehensive technical documentation, including user manuals, system guides, training materials, and reference manuals, ensuring clear and concise language appropriate for the target audience.
Gain in-depth knowledge of products and systems by working closely with engineers, designers, and other technical stakeholders to accurately capture technical details.
Conduct research, gather information from technical drawings, specifications, and other sources to create accurate documentation.
Adhere to industry standards and regulations related to technical documentation, such as S1000D or ATA 100, ensuring consistency and quality.
Work with cross-functional teams to gather feedback, review drafts, and incorporate necessary changes.
Utilize authoring tools and content management systems to organize, update, and publish technical documentation efficiently.
Excellent written and verbal communication skills
Strong technical understanding of products and systems
Hand-on experience with usage of JIRA & Confluence
Proficiency in authoring tools like Adobe FrameMaker, MadCap Flare, InDesign, Illustrator or similar
Ability to translate complex technical concepts into clear, understandable language
Attention to detail and accuracy
Experience with graphic design tools (if needed)
Knowledge of industry standards for technical documentation: IEC/IEEE 82079-1: A documentation standard VDI guideline 2770: A guideline for exchanging documents ISO 2651x: Software documentation for target groups ISO/AWI 21999: A guideline for improving the quality of translations
Experience in Technical Writing for Embedded/IOT Devices Design and Development documents
Sound Knowledge of Firmware and Software Development Tools/Technologies
Collaboration and Communication
MS Word – Documentation
Jira – Project Management
TeamCenter – PLM
Madcap Flare – Authoring/CMS
Indesign- Authoring tool
SAP Access- For updating/notifying- New material/Bill of material

Nice To Haves

Typically requires a 4 year degree and a 5+ years of related experience; or an advanced degree without experience; or equivalent work experience.

Responsibilities

Create and manage comprehensive documentation sets including API guides, SDK documentation, technical reference manuals, and advanced troubleshooting content.
Work independently with cross-functional teams (engineering, product, support, QA) to gather technical information and stay aligned with product development cycles.
Drive documentation planning, content architecture, and updates in parallel with product releases.
Review and edit documentation created by other writers to ensure quality, consistency, and clarity.
Mentor junior writers, providing guidance on best practices, style, and technical accuracy.
Assist in defining documentation standards, templates, and process improvements.
Support localization workflows and advise on content strategy for international releases.
Manage multiple documentation projects with minimal supervision and proactively identify content gaps.
Take ownership of documentation deliverables and lead documentation efforts across products ensuring quality of deliverable.
Utilize advanced authoring and content management tools (e.g., Adobe FrameMaker, MadCap Flare, XML-based systems).
Create diagrams, charts, illustrations, and other visual elements to enhance understanding of complex technical concepts.
Coordinate with the offshore team by maintaining a clear list of assigned tasks and priorities to ensure transparency.
Share key learnings, updates, and challenges regularly so both teams stay aligned and informed.
Encourage cross-team knowledge sharing and reviews to improve documentation quality and consistency.