Senior Technical Support

McKay Brothers • Oakland, CA

3d • Onsite

About The Position

The McKay Group is a global leader in low-latency market data and network connectivity, operating at the intersection of high-frequency finance and cutting-edge technology. We have an immediate opening for a Senior Technical Support position at the US headquarters in Oakland, California. This is a full-time onsite position and will report directly to the IT/Facilities Manager.

Requirements

• 4-year degree and/or 6+ years experience.
• Experience in hardware, OS, Cloud, AI.
• Well structured approach to solving technical issues
• Prior experience in desktop support role and/or Microsoft certification
• Windows, Apple, Android, and Linux (limited) operating systems are used. Expectation is you have enough experience in one, or more, OS to learn the others quickly.
• Prior experience in cloud administrative interfaces and settings: Google, Microsoft, and other cloud environments are used.
• Capable of using AI and scripting for administrative tasks.
• Experience with Jira or other ticketing system
• Ability to manage and prioritize responsibilities in a fast-paced environment
• Self-starting mindset toward all duties
• Systematic problem-solving approach and excellent communication skills
• Employees will be required to complete a probationary period.

Nice To Haves

• Experience across all of those areas is preferred.

Responsibilities

• Senior Technical support for staff desktop and technology needs
• Responding to staff requests for support and delegating as necessary
• Enterprise Software Admin - Research and Configure Settings for productivity software
• Using AI tools such as Claude, ChatGPT, and Gemini including API calls in administrative tasks and scripting.
• Installing new hardware components for desktops
• Installing operating systems and software in the desktop
• Setting up network connections to desktops
• Maintaining support documentation and training
• Training, debugging, and support use of productivity software - this includes Cloud based Enterprise and individual client level software
• Track efforts through our ticketing system (Jira) - including ticket creation, follow-up, document, and closing completed tasks
• Remote field operations support
• Facilities management (moves, desks, chairs, power, etc.)

Benefits

• generous medical, dental & vision policies
• 401(k) plan, currently with a company match
• paid vacation
• life insurance
• AD&D
• commuter benefits
• EAP

What This Job Offers

• Job Type: Full-time
• Career Level: Senior