Senior Technical Support Analyst

Tommy Bahama•Seattle, WA

23h•$27 - $41•Onsite

About The Position

As part of the IT Service Desk Team – Senior Technical Support Analyst (Tier 2) performs a variety of complicated tasks and works closely with the applications, network, server, and engineering teams. Responsible for providing end user software, hardware, and network support. Identifies, researches, and resolves technical problems presented through Tier I, II and III support. Documents, tracks, and monitors problems to ensure timely resolution. Also plays a key role in developing new configurations and software deployment packages.

Requirements

CompTIA A+ certification or comparable experience required
Minimum of 3 years of working experience with computer hardware and software.
Experience working with a Microsoft-networked computer environment.
Strong hardware/software/networking trouble shooting skills.
Strong Windows AD management skills.
Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
Ability to manage and prioritize multiple tasks under pressure.
Excellent verbal communication skills.
Excellent phone and e-mail etiquette and customer service skills.

Nice To Haves

CompTIA Network+/CompTIA Server+ or comparable experience desired
Experience working with Apple products is a plus.
Experience working with Microsoft Entra is a plus.

Responsibilities

Install, maintain, and configure customer hardware and software for PC, MAC, network printers, and other network devices.
Troubleshoot and coordinate resolution of desktop problems, remote system connections, software, and equipment errors.
Create and update technical and procedural documentation related to the installation and maintenance of PCs and MACs.
Independently design software distribution solutions using available toolset and technical expertise.
Research, evaluate, and test hardware/software products and systems solutions.
Install, configure, and test hardware and software, prepare reports and proposals for service.
Provide patch management for the distributed environment.
Provide back-up support as needed for Systems Administrators.
Configure and maintain Smartphones.
Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.
Collaborate with other IT departments to ensure best practices and standards are being followed and the platform technology is being leveraged.
Other duties as required that may include but are not limited to occasional travel to support new or relocation store/restaurant/Marlin Bar openings