Senior Technical Support Specialist

Stanley Martin Homes • Reston, VA

1d • $70,400 - $79,300 • Onsite

About The Position

The Sr. Technical Support Specialist provides frontline and advanced technical support to employees, ensuring technology issues are resolved promptly and users receive a positive support experience. Team members support endpoint devices, business applications, collaboration tools, and enterprise systems.

Requirements

• 3–5 years of support experience.
• Advanced troubleshooting and technical expertise.
• Demonstrated mentoring and escalation support experience.

Nice To Haves

• Preferred certifications: CompTIA Network+, CompTIA Security+; Microsoft 365 Certified: Associate.

Responsibilities

• Respond to service requests and incidents.
• Troubleshoot hardware, software, and connectivity issues.
• Support Microsoft 365, collaboration platforms, and endpoint devices.
• Perform imaging, deployment, and hardware replacement activities.
• Facilitate onboarding and offboarding activities.
• Maintain accurate documentation.
• Escalate complex issues as appropriate.
• Participate in on-call support activities.
• Complete all other duties as assigned by manager
• Represent the company professionally in all internal and external interactions and communications
• Adhere to company safety standards and help promote a safe working environment
• Adhere to and promote the Mission, Vision, and Values of Stanley Martin
• Act as escalation points for complex troubleshooting.
• Resolve advanced technical issues with minimal supervision.
• Create and maintain knowledge base content.
• Participate in technology deployments and improvement projects.
• Identify recurring issues and recommend solutions.

Benefits

• Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed
• employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options)
• 401(K), with up to $5K employer match
• Health Savings Account (HSA)
• 3 weeks of paid parental leave
• Flexible Spending Account (FSA) for dependent care
• 12 weeks of paid maternity leave through our Short-Term Disability Plan
• free and low-cost mental health resources and support services through our Employee Assistance Program
• tuition and certification reimbursement
• 15 days of vacation (increases with tenure)
• 6 days of paid sick leave
• no-cost coverage for identity theft or travel mishaps
• great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon
• access to your paycheck early with an advanced pay option through Dayforce Wallet
• up to $250 match, 8 hours leave and more through our Giving Back Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed