Senior Technical Support Specialist
About The Position
We are seeking a Senior Technical Support Specialist to join the Versapay Customer Care team. In this role, you will provide advanced functional and technical support for customers using Versapay's ERP integrations, including platforms such as NetSuite, Sage Intacct, Microsoft Dynamics (Business Central & Finance), and other ERP solutions. You will troubleshoot complex integration, payment processing, and accounting-related issues while partnering with Product, Engineering, Customer Success, and Implementation teams to deliver exceptional customer experiences. This role is ideal for a customer-focused ERP professional with strong accounting knowledge, excellent troubleshooting skills, and a passion for solving complex business and integration challenges.
Requirements
- 3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity.
- Experience with one or more ERP platforms, such as: NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central, Microsoft Dynamics Finance & Operations, Acumatica, SAP Business One, or other enterprise ERP solutions.
- Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field.
- Strong understanding of accounting principles and core ERP business processes, including: Order-to-Cash (O2C), Procure-to-Pay (P2P), Record-to-Report (R2R), Accounts Receivable, General Ledger, Financial Reporting.
- Demonstrated ability to troubleshoot complex ERP issues and provide customer-focused solutions.
- Experience supporting ERP customers in a technical support or customer care environment.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent written and verbal communication skills.
- Experience using customer support platforms such as Salesforce, Zendesk, Intercom, Jira, or similar ticketing systems.
Nice To Haves
- ERP certifications are highly desirable.
- Experience supporting payment integrations, APIs, middleware, or financial technology (FinTech) solutions.
- Familiarity with ERP workflows, automation, reporting, and customization tools.
- Experience with SQL, REST/SOAP APIs, integration troubleshooting, or data synchronization concepts.
- Understanding of ERP customization frameworks (e.g., SuiteScript, Power Platform, Business Central extensions, Sage customization tools, etc.).
- Strong organizational skills with exceptional attention to detail.
- Customer-first mindset with a proactive approach to problem-solving.
- Experience mentoring teammates or serving as a subject matter expert.
Responsibilities
- Provide advanced functional and technical support for customers using Versapay's ERP integrations.
- Troubleshoot complex integration, payment processing, and accounting-related issues.
- Partner with Product, Engineering, Customer Success, and Implementation teams to deliver exceptional customer experiences.
- Manage multiple priorities in a fast-paced environment.
- Use customer support platforms such as Salesforce, Zendesk, Intercom, Jira, or similar ticketing systems.
- Contribute to knowledge base articles and process improvements.
- Collaborate with Product and Engineering teams to influence product improvements.
Benefits
- Opportunities for professional development and career growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
