Senior Technical Support Specialist

Thermo Fisher Scientific • Columbia, WA

5d • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Join our Technical Support team at Thermo Fisher Scientific and contribute to groundbreaking scientific research and innovation. As a Senior Technical Support Specialist, you'll provide expert-level support for sophisticated analytical and microscopy systems, collaborating with customers worldwide to optimize their research and analytical capabilities. You'll utilize remote diagnostic technologies while building strong relationships with field teams, R&D, and customers. This role combines technical problem-solving, customer interaction, and continuous learning as you work with advanced scientific instrumentation.

Requirements

• Associate's degree plus 5 years of relevant experience
• Strong analytical and diagnostic skills with sophisticated scientific equipment and software
• Excellent interpersonal and communication abilities across all levels of technical expertise
• Proven troubleshooting skills and ability to resolve complex technical issues
• Demonstrated customer service excellence and professional relationship management
• Advanced proficiency in relevant technologies, hardware, and software platforms
• Strong project management and documentation capabilities
• Proficiency in English (minimum B2 level)
• Ability to work independently and collaboratively in a team environment
• Willingness to travel 15-30% of time for customer support and training
• Experience with CRM systems and technical documentation
• Expertise in Windows-based software, networking, and computer hardware
• Ability to manage multiple priorities effectively in a deadline-oriented environment
• Knowledge of quality systems and regulatory compliance
• Demonstrated commitment to continuous improvement and innovation

Nice To Haves

• Additional language skills are advantageous
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical/scientific field

Responsibilities

• Provide expert-level support for sophisticated analytical and microscopy systems.
• Collaborate with customers worldwide to optimize their research and analytical capabilities.
• Utilize remote diagnostic technologies.
• Build strong relationships with field teams, R&D, and customers.
• Combine technical problem-solving, customer interaction, and continuous learning.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree