Senior Technical Support Engineer
About The Position
Synopsys is a leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. They deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. This role involves working with customers to solve hard thermal and fluids challenges across aerospace, automotive, and industrial sectors, directly shaping product performance. The position is within the Ansys Customer Excellence Global Technical Support team, focused on empowering customers and advancing simulation-driven innovation through a collaborative culture, continuous learning, and exceptional service.
Requirements
- BS in Mechanical Engineering, Aerospace Engineering, or related Engineering Physics field with 5+ years of experience in engineering software environments, or MS with 2+ years, or PhD.
- Expert-level knowledge of Fluid Dynamics, Heat Transfer and Thermodynamics.
- Problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems.
- Excellent written and verbal communication skills with demonstrated ability to interact effectively.
- Strong organizational and time management skills with the ability to prioritize multiple projects and maintain a sense of urgency.
- Engaging personality, engineering curiosity and willingness for continuous learning.
- Ability to work independently, as well as with others in a diverse team environment.
- Projects a professional image and demonstrates business acumen, driven to succeed.
Nice To Haves
- Understanding of system level thermal analysis will be an added advantage.
- Experience of using Thermal Desktop, RadCAD, FloCAD or other tools like NX-Thermal, Maya HTT TMG, ESATAN, SINDA, TSS, Flowmaster, GT-Suite, Amesim, Thermica, or Easy5 will be an added advantage.
- Enjoy learning new simulation methods and tools, and experimenting with new features before documentation is finished.
Responsibilities
- Solve complex thermal and fluid engineering problems for customers.
- Enable customer success through technical excellence.
- Connect the right methods and assumptions to answer fluid team questions.
- Collaborate closely with customers to understand their workflows.
- Translate customer requirements into clear simulation approaches and recommendations.
- Learn and apply new simulation tools and methods.
- Work with customers solving hard thermal and fluids challenges across aerospace, automotive, and industrial sectors.
- Empower customers and advance simulation-driven innovation.
- Solve complex challenges and drive product advancement.
- Deliver exceptional service.
Benefits
- Annual bonus
- Equity
- Other discretionary bonuses
- Comprehensive health, wellness, and financial benefits
- Competitive total rewards package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
