Senior Technical Support Engineer
About The Position
As part of a market-leading, innovative cybersecurity company, our Technical Support Engineers are continuously developing their expertise across Enterprise IT, Cloud infrastructure, and the broader security landscape. You will resolve technical issues through diligent research, environment reproduction, and advanced troubleshooting, utilizing all the knowledge and resources at your disposal. We are looking for engineers with an eagerness to learn new technologies, tackle complex challenges, and drive key initiatives that ensure the long-term success of our customers. You will leverage excellent communication skills not only to support our clients, but to mentor colleagues and collaborate with peers throughout the organization.
Requirements
- 5+ years of progressive experience in enterprise technical support engineering.
- Strong understanding of Public Key Infrastructure (PKI), digital certificates (SSL/TLS), and cryptographic concepts.
- Experience administering Linux and/or Windows Server environments, along with a solid grasp of network troubleshooting (TCP/IP, DNS, load balancers, firewalls).
- 5+ years of experience in Tier 2/Tier 3 enterprise technical support or a similar client-facing engineering role.
- A strong willingness to adopt and utilize AI assistance tools, predictive troubleshooting playbooks, and automation to enhance daily support operations and drive innovation.
Responsibilities
- Provide advanced technical support for customers purchasing, deploying, and using Next Generation Trust Security, or Venafi Machine Identity Security products.
- Collaborate closely with the Sales and Customer Success teams to ensure cohesive product and service delivery.
- Proactively communicate customer issues, feature requests, and critical escalations while meticulously documenting all interactions in our CRM system.
- Guide customers through the installation, configuration, and customization of Venafi products within their unique IT environments.
- Establish and maintain strong, effective working relationships with enterprise clients, acting as a trusted technical advisor.
Benefits
- Restricted stock units
- Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
