Senior Technical Support Engineer - BMH

C0001225248P•York, PA

19d•Hybrid

About The Position

We are looking for a Senior Technical Support Engineer to join our Bulk Materials Handling team. This position will provide advanced technical support for Metso Bulk Materials Handling product offerings (including railcar handling equipment, apron feeders, stackers, reclaimers, conveyors, and associated material handling systems) across the full equipment lifecycle. This role operates with high autonomy and accountability and serves as a technical authority for complex system issues, escalations, and strategic initiatives. This role owns complex technical cases from intake through resolution, delivers structured troubleshooting and root-cause analysis, supports installation/commissioning when required, and drives knowledge capture and continuous improvement to reduce customer downtime and improve reliability, safety, and quality outcomes. Supports customers and internal stakeholders globally across troubleshooting, incident management, warranty/complaints handling, aftermarket services (spares, retrofits, upgrades), and product/engineering feedback loops. Collaborates with Market Areas, Field Service, Product Line/Engineering, Quality, Supply Chain, Project Management, and Technical Sales Support to ensure timely, technically sound solutions. This position will be located in either Pittsburgh, PA, York, PA, or West Perth, Australia. This position may entail up to 20% global travel.

Requirements

Bachelor’s degree in Mechanical, Electrical, Automation, Metallurgy, Process Engineering, or related discipline (or equivalent industry experience).
Demonstrated expertise in troubleshooting heavy industrial equipment and/or associated automation systems in process industries.
Experience supporting commissioning, field service, or aftermarket environments; ability to work effectively in industrial plant conditions.
Strong analytical, structured problem-solving capability (RCA), and clear customer-facing communication skills.
Ability to collaborate across global, cross-functional teams and work independently in a dynamic environment.
Willingness and ability to travel domestically and internationally as required. Up to 20% travel may be required.

Responsibilities

Own and manage technical cases end to end (intake through resolution or handover), ensuring accurate documentation, structured follow up, and knowledge capture.
Provide advanced technical support for troubleshooting, diagnosis, repair, operation, maintenance, and performance optimization of assigned equipment and systems.
Perform failure analysis and Root Cause Analysis (RCA); define corrective/preventive actions and escalate systemic issues (VOC) to Engineering/Product teams.
Support installation, commissioning, start up, ramp up, and complex technical escalations, including on site interventions as required.
Deliver engineering support for aftermarket and service projects (spares, retrofits, upgrades, modernization), with recommendations to improve long term reliability.
Support warranty evaluations, quality deviations, and formal customer complaints through technical assessment, resolution, and follow up.
Develop, maintain, and contribute to technical knowledge assets and training materials; participate in internal/external technical training programs.
Participate in remote support and on call rotations; identify service and upgrade opportunities while ensuring full QEHS and site safety compliance.