Senior Engineer 1-Technical Support
About The Position
The candidate will join a team of professionals providing the needed high level and high-quality support to our customers. (Military, Industrial, Financial, Space and Frequency and Time Synchronization Solutions). The main duties, among others, the support engineer will perform the following: Learn the Primary Reference Standard “Atomic Clocks” and help in trouble shooting customer issues. Ability to interpret schematics, assembly drawings and production/manufacturing procedures. Troubleshooting of FTS -timing and synchronization systems to assist customers with fault identification. Log customer cases in the CRM System. Work on solutions or workarounds and escalate if the customer is in a critical situation and no timely solution is available. Effective communication with the customer. Proactive communication with Technical Support Management. Documentation of the solution and timely updates of the customer case status in the CRM. Focus on presales and post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products. Provide front line technical and applications support to customers and internal sales forces. Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment.
Requirements
- BS in Electrical Engineering.
- 4-6 years experience
- Basic knowledge / understanding of frequency references, protocols and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization and Test Methodologies.
- Perform Data Analysis using Proprietary Software tools.
- Effective communication skills (writing and speaking) and readiness to engage in Phone or Web-based Conference Calls.
- PC skills with proficiency in Microsoft Windows and Office.
- Proof of either US citizenship, Permanent US residency or classification as a protected individual as defined in 8 USC 1324b (a) (3).
Nice To Haves
- Work well in a team environment.
- Self-motivated with exceptional organization skills.
- Systematic approach to problem solving with strong attention to detail.
- Four or more years of Technical Support or Customer Service experience.
- Effective and proactive communication.
Responsibilities
- Learn the Primary Reference Standard “Atomic Clocks” and help in trouble shooting customer issues.
- Ability to interpret schematics, assembly drawings and production/manufacturing procedures.
- Troubleshooting of FTS -timing and synchronization systems to assist customers with fault identification.
- Log customer cases in the CRM System.
- Work on solutions or workarounds and escalate if the customer is in a critical situation and no timely solution is available.
- Effective communication with the customer.
- Proactive communication with Technical Support Management.
- Documentation of the solution and timely updates of the customer case status in the CRM.
- Focus on presales and post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
- Provide front line technical and applications support to customers and internal sales forces.
- Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment.
Benefits
- Competitive base pay
- Restricted stock units
- Quarterly bonus payments
- Health benefits that begin day one
- Retirement savings plans
- Industry leading ESPP program with a 2 year look back feature
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What This Job Offers
Job Type
Full-time
Career Level
Senior
