Sr Technical Support Engineer (Refinery Scheduling & Planning/LP Modeling Exp)

AspenTech • Houston, TX

16d

About The Position

AspenTech is seeking a Senior Technical Support Engineer for its Supply Chain team, specializing in technologies for production planning, scheduling, blending, and optimization. The role supports customers using AspenTech solutions such as Aspen PIMS, Scheduling & Blending Optimization, and Aspen Unified technology. The successful candidate will apply engineering and optimization knowledge to resolve customer issues, provide guidance and training, support pre-sales activities, and help improve product quality. The position also involves building customer relationships, identifying opportunities to expand product usage, and collaborating with other AspenTech functions.

Requirements

• Bachelor’s or master’s degree in engineering or a related discipline.
• Minimum of 5 years of relevant experience preferred; university experience may count.
• Strong understanding of chemical engineering principles.
• Knowledge and experience of chemical and manufacturing business processes in the refining, chemical, pharmaceutical, or process industries.
• Ability to present complex information clearly and concisely through strong written and verbal communication skills.
• Ability to identify and drive growth opportunities that create value for customers, with a strong customer-first mindset.
• Ability to manage multiple responsibilities and competing priorities.
• Ability to travel; travel is usually less than 25% and may occasionally be international.

Nice To Haves

• Experience with AspenTech Supply Chain software such as Aspen PIMS, Aspen Petroleum Scheduler, Plant Scheduler, Multi Blend Optimization, or Unified PIMS/Scheduling, or similar advanced tools from another vendor.
• Work experience in a chemical or manufacturing environment.
• Background in chemical engineering or optimization, including knowledge of linear and nonlinear programming.

Responsibilities

• Provide customer service that encourages user engagement and sustained product usage.
• Troubleshoot and resolve complex technical and engineering problems reported by customers using AspenTech software, and track work in a CRM system.
• Escalate customer issues and drive their resolution across AspenTech functions.
• Deliver intermediate- and advanced-level customer training based on engineering principles and industrial processes.
• Develop or maintain customer-focused training materials for new releases and new industry applications.
• Conduct pre-sales consultations to identify prospects’ business problems and explain how AspenTech products can address them.
• Analyze customer and prospect needs and support growth in product usage through pre-sales activities.
• Build strong customer relationships and understand customers’ business needs and challenges.
• Collaborate with other AspenTech functions to maintain and develop business opportunities.
• Act as a subject matter expert in AspenTech’s pre-release software testing program to improve product quality.
• Coach fellow team members to enhance their technical skills and contributions.
• Conduct health checks on assigned accounts.
• Deliver onsite support and consultancy.
• Deploy AspenTech solutions in customer business environments.
• Execute departmental improvement projects as needed.
• Author technical white papers for AspenTech’s web knowledgebase.

Benefits

• Career development programs.
• Support of community service projects.
• Social events that foster fun and relationship building across the global community.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior